topic Re: Wouldn't add the extra 20 in Get Support

Wouldn't add the extra 20

AlisonPilon — Wed, 05 Jan 2022 16:48:50 GMT

I bought a voucher for 50 added 30 then when I went to add the other 20 it would not allow me to add the amount to my phone.

Re: Wouldn't add the extra 20

geopublic — Thu, 30 Apr 2020 23:50:42 GMT

@AlisonPilon wrote:
I bought a voucher for 50 added 30 then when I went to add the other 20 it would not allow me to add the amount to my phone.

@AlisonPilon Just keep trying to add it once every hour and it will eventually work.

Re: Wouldn't add the extra 20

Anonymous — Thu, 30 Apr 2020 22:38:17 GMT

@AlisonPilon

That's a little confusing. What is your Available Funds now?

Re: Wouldn't add the extra 20

LovesToPM — Thu, 30 Apr 2020 22:38:27 GMT

@AlisonPilon

Is it possible the amount has already been added to your account?

Logon your account to see if it's there in your available funds.

Re: Wouldn't add the extra 20

iliketotalk — Thu, 30 Apr 2020 22:41:50 GMT

@AlisonPilon hello have you tried adding it on your phone by dialing *611 I am assuming you have a few vouchers?

Re: Wouldn't add the extra 20

ShawnC13 — Thu, 30 Apr 2020 22:41:39 GMT

@AlisonPilon wrote:
I bought a voucher for 50 added 30 then when I went to add the other 20 it would not allow me to add the amount to my phone.

Did you buy one voucher worth $50 or one worth $30 and one worth $20? The way I read this is you bought one voucher for $50 and only added $30 of that voucher which I don't see as being possible.

Re: Wouldn't add the extra 20

gblackma — Thu, 30 Apr 2020 22:46:42 GMT

@AlisonPilon you can add at least 3 vouchers at the same time through one time payment in your self service account. Here.

You can also add it through 611. Use this link to see how

https://productioncommunity.publicmobile.ca/t5/Self-Serve/611-IVR-Menu-System/m-p/289352/highlight/true#M20315

Stay safe.

Re: Wouldn't add the extra 20

Anonymous — Thu, 30 Apr 2020 22:44:17 GMT

@ShawnC13

It's not. That's why I said it's confusing.

@gblackma

Not there. That's for payment cards.

Re: Wouldn't add the extra 20

mpcdesign — Thu, 30 Apr 2020 23:26:36 GMT

@AlisonPilon, I didn't think it was possible to only add $30 from a $50 voucher, to be honest with you. And sometimes once you activated a voucher or gift card, if you don't use it up, they will slowly trickle down the remaining money on the voucher or gift card. One needs to read the fine print of the voucher though.

I know they say gift cards and vouchers can NOT expire. But, there are a few companies that still put an expiry date on them. They say they will honour them, but, it's also a work-around too..

Re: Wouldn't add the extra 20

carlaspapa — Thu, 30 Apr 2020 23:48:02 GMT

Whenever I've added a voucher to my account through 611 the whole voucher amount goes on.There's an option for only part of it? I don't think so.

Re: Wouldn't add the extra 20

Naepalm — Thu, 30 Apr 2020 23:58:56 GMT

@AlisonPilon a bit comfusimg. Do you mean ypu bought 50.00 in voichers? When you apply a voucher it applies the full amount. You just enter the PIN and apply the voucher there is no option to pick how much to add.

So does this mean you have 5 -10.00 Vouchers?

Where did you purchase the voucher from?

Also make aure when you enter the PIN all the numbers are correct or it will not work.

cheers

Re: Wouldn't add the extra 20

LurganIeUk — Fri, 01 May 2020 00:15:54 GMT

@AlisonPilon wrote:
I bought a voucher for 50 added 30 then when I went to add the other 20 it would not allow me to add the amount to my phone.

Dumb question from me!!

You bought a $50 voucher? You can partially load $30 of it?? I have had Telus vouchers and iTunes cards.....I once I have the entered the Key Numbers....it ALL GOES IN and the card becomes invalid/worthless/zilch value.