topic Re: Not able to make or receive a phone call? in Get Support

Re: Not able to make or receive a phone call?

Lima1 — Tue, 04 Jan 2022 18:19:57 GMT

I am unable to receive calls or texts. I can call and text out.

Re: Not able to make or receive a phone call?

Luddite — Wed, 30 Nov 2016 01:21:18 GMT

Did you recently transfer a number from another carrier? If so, which and when?

Re: Not able to make or receive a phone call?

eazybelle — Wed, 30 Nov 2016 02:14:23 GMT

If you've JUST ported, I would wait maybe 24 hours before sending the mods a message. It can take some time for incoming calls/texts to work.

Re: Not able to make or receive a phone call?

AL1941 — Wed, 30 Nov 2016 03:11:36 GMT

Am also finding that I can make calls and send texts, however cannot receive.

Ported a week ago from Bell.

When people call me they receive a message "6UC1 The number you have reached is not in service"

Have a support email in - hopefully it's something they can fix on the back end.

Re: Not able to make or receive a phone call?

Lima1 — Wed, 30 Nov 2016 12:31:53 GMT

Now it says your number is not assigned. I can make outgoing calls still.

Re: Not able to make or receive a phone call?

Luddite — Wed, 30 Nov 2016 18:33:09 GMT

@Lima1 wrote:
Now it says your number is not assigned. I can make outgoing calls still.

@Lima1 You replied to the wrong post so I moved it back to your initial thread.

So, same questions:

- did you recently transfer a number to Public Mobile? When and which one?

- what is your phone make/model?

Re: Not able to make or receive a phone call?

Lima1 — Wed, 30 Nov 2016 21:08:46 GMT

Yes, I transferred the number on Nov. 21st but that didn't complete until 23rd. It worked perfectly fine for a few days but just noticed on Monday no incoming calls or texts but I was able to make outgoing calls and text. My number is 647-939-0796. Phone is Samsung Note 2.

Re: Not able to make or receive a phone call?

Lima1 — Wed, 30 Nov 2016 21:09:41 GMT

Sorry, wrong typo on the number. 647-939-0706.

Re: Not able to make or receive a phone call?

computergeek541 — Wed, 30 Nov 2016 21:29:49 GMT

@Lima1

Please realize that these message are viewable by anyone and you really shouldn't be posting your phone number like that because there are many companies who search itnernet messages boards for phone numbers and then add numbers to calling lists.

Any of your personal informaiton should only be sent by private message and only to Public Mobile employees.

Re: Not able to make or receive a phone call?

Lima1 — Wed, 30 Nov 2016 22:41:06 GMT

Thanks for the reminder. I did read about this prior to initiating my first inquiry, however, i am still new to this so wasn't sure how to differentiate a user from a PM employee.

Re: Not able to make or receive a phone call?

Lima1 — Wed, 07 Dec 2016 12:04:45 GMT

Still no resolution to my issue.

Re: Not able to make or receive a phone call?

Lima1 — Wed, 07 Dec 2016 12:05:26 GMT

Waiting for PM to call.

Re: Not able to make or receive a phone call?

Mary_M — Tue, 13 Dec 2016 22:20:40 GMT

Hey @Lima1,

Thank you for reaching out to us!

The issue occurred because the number you tried porting in is not active with your old service provider. In this case, you can either:

1 - change your phone number

2- contact your old service provider and have them reactivate your services for porting purposes.

Please confirm via private message - I will be more than happy to help 🙂

Mary