topic Re: text messages in Get Support

text messages

mercert — Wed, 05 Jan 2022 16:48:44 GMT

I do not receive all texts, seem to miss quite a few or I receive them days?

Re: text messages

hairbag1 — Tue, 23 Jun 2020 18:22:21 GMT

@mercert wrote:
I do not receive all texts, seem to miss quite a few or I receive them days?

Try toggling Airplane mode ON for a few minutes...then OFF again. Restart phone.

Re: text messages

gpixel — Tue, 23 Jun 2020 18:22:28 GMT

@mercert if your reception is spotty this can happen.

what's the make and model of the phone?

Re: text messages

Triguy — Tue, 23 Jun 2020 18:25:52 GMT

Check your history.

Do you see those messages in your usage history

https://selfserve.publicmobile.ca/Overview/plan-and-Add-ons/call-history/

Tru

Y rebooting your phone and toggle airplane mode.

Re: text messages

gblackma — Tue, 23 Jun 2020 18:27:05 GMT

@mercert you can also try force closing the text app and restart your phone. Welcome to the community. Stay safe.

Re: text messages

popping — Tue, 23 Jun 2020 18:30:36 GMT

@mercert wrote:
I do not receive all texts, seem to miss quite a few or I receive them days?

How many of your friends are using iPhone iMessage app?

Are you missing the text messages sent by your friend using iPhone?

iMessage users need to enable SMS on the iMessage settings before Android user can receive the text message using the cell channel.

Re: text messages

kselmak — Tue, 23 Jun 2020 18:29:44 GMT

Which app are you using? It's most often the app, force close it, clan its cache then restart it. Try using phones native app make sure it's updated.

If that doesn't work, try restarting it in different phone.

Re: text messages

mercert — Tue, 23 Jun 2020 18:38:06 GMT

That should have been

.....or I receive them days later

Re: text messages

mercert — Tue, 23 Jun 2020 18:44:12 GMT

Thanks for all the suggestions, I'll give them all a try. Just to add, I recently switched from Bell, using the same phone, ASUS Zenphone 3, that's when I started having the issue. Possible for it to be a setup issue?

Re: text messages

dabr — Tue, 23 Jun 2020 18:46:14 GMT

@mercert wrote:
I do not receive all texts, seem to miss quite a few or I receive them days?

@mercert If all the suggestions don't resolve your issue then you need to ask moderators to take a look at your account to see what is going on. Submit a ticket via SIMon here: https://publicmobile.ca.ada.support/chat/

Type in your issue, select contact us/moderators, then submit ticket when these options appear and follow the prompts to finish.

Re: text messages

popping — Tue, 23 Jun 2020 19:01:25 GMT

@mercert wrote:
Thanks for all the suggestions, I'll give them all a try. Just to add, I recently switched from Bell, using the same phone, ASUS Zenphone 3, that's when I started having the issue. Possible for it to be a setup issue?

Restart your phone will fix your issue.

Changing provider need to restart phone after inserting your new SIM card.

It is not a problem using old phone with SIM card slot is under a removable battery. The old design ensures an automatic phone restart. But the new phone with non-removable battery and hot SIM card swap without turning off phone is a problem with manual phone restart.

Welcome to PM.

Re: text messages

BenjaminQC — Tue, 23 Jun 2020 19:23:28 GMT

You may have already tried, but if your plan has data, try activating it and see if the problem persists. If the texts you don't receive come from an iPhone, it could be that people send you texts using iMessage and don't check to make sure the text was delivered. Probably not the solution, but hey, we never know!