topic Re: Something broke? in Get Support

Something broke?

dthareja — Wed, 05 Jan 2022 16:48:40 GMT

I just changed my credit card and the tried to reactivate my account. It gave an error and subsequent attempt gave following:

Oh no!
It looks like something went wrong, but don’t panic.

Log out and then log back in again to continue. Or return to the Login Page

The login page link is not working and it remains on same page. Could you please renew my plan. The credit card in plan is correct.

Thanks,

Devender.

Edit: Personal information redacted by will13am. Please do not post personal information in the public forum.

Re: Something broke?

gpixel — Tue, 23 Jun 2020 17:54:46 GMT

@dthareja just restart your browser and use incognito or private mode. you can also call 611 to make a payment

Re: Something broke?

RossN — Tue, 23 Jun 2020 17:55:18 GMT

@dthareja hi did you try paying by dialing*611 ?

Re: Something broke?

geopublic — Tue, 23 Jun 2020 17:55:08 GMT

@dthareja wrote:
I just changed my credit card and the tried to reactivate my account. It gave an error and subsequent attempt gave following:
Oh no!
It looks like something went wrong, but don’t panic.
Log out and then log back in again to continue. Or return to the Login Page

The login page link is not working and it remains on same page. Could you please renew my plan. The credit card in plan is correct.
Login Id: xxxxxxxxxxxxxxxxx

Thanks,

Devender.

@dthareja Just try again in about an hour and it should work. Also remove your email for your own protection since this is a public forum.

Re: Something broke?

Triguy — Tue, 23 Jun 2020 17:55:24 GMT

You should remove your personal info by clicking on the three dots. Try using a different browser and incognito mode. Also try clearing your cache and cookies then reboot. If you still need assistance then submit a ticket to moderator by by clicking on the question mark on the bottom right.

Re: Something broke?

Naepalm — Tue, 23 Jun 2020 17:56:40 GMT

@dthareja

please remove your email address this is a public forum.

Second try to open it again in incognito mode. Wait a little bit before trying this.

Lastly, if you are still having issues contact a moderator via this link:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Something broke?

gblackma — Tue, 23 Jun 2020 17:59:20 GMT

@dthareja please use the 3 dots on the top right of your post to remove your email address. This is a public forum. You may reactivate a suspended account online or by calling 611.
Via your account online
1. If you have already registered, or will first register, a credit card, go to step 2. OR deposit a voucher for at least your plan cost and go to step 3.
2. Go to the payment tab, select single payment and amount due.
3. Select the reactivate account button.
4. Restart your phone.
or Using 611 to make your payment: ( you need your 4 digit pin to buy an add on)
1. press 1 to make payment
2. press 2 credit card ( or 1 voucher)
3. press 1 amount due.
4. Restart your phone.

If this doesn't work, contact the moderators and ask them to apply payment and to reset your service for you. There are 2 ways to contact the Moderator Team:

Faster response- Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to the Moderator Team. Click here to get started.
Slower- Alternatively, you can send a private message to the Moderators by clicking here. You’ll need to be logged in to your Community account for the link to work.

Once connected to Simon, you will be asked to log in again with your community user name and password. Please do, this allows you to continue and send your message.
- Check your private message sent box (click on the envelope top right of your screen) to make sure the message was sent.

- Keep an eye on the envelope top right of your screen. The mods answer will show up there. When it does, you will be asked to verify your self service account, with your password and login. Doing so allows the process to continue. Stay safe.

Welcome to the community.

Re: Something broke?

dthareja — Tue, 23 Jun 2020 18:03:38 GMT

The phone I want to pay for is not with me. Tried calling from my other line but it refers to other line account only. I can call late evening from the device if there is no other way.

Re: Something broke?

gpixel — Tue, 23 Jun 2020 18:16:30 GMT

@dthareja try and login to the account, if you still can't contact moderators. this is an issue you should try to fix right away

Re: Something broke?

geopublic — Tue, 23 Jun 2020 18:19:46 GMT

@dthareja wrote:
The phone I want to pay for is not with me. Tried calling from my other line but it refers to other line account only. I can call late evening from the device if there is no other way.

@dthareja You can call from any phone 1-855-4PUBLIC enter your phone number and make payment that way.