topic Re: Wrong payment date on Txt message. in Get Support

Wrong payment date on Txt message.

GusP — Wed, 05 Jan 2022 16:48:27 GMT

Public Mobile just sent me a text message saying my payment date is due on May 1st. Wich its not. Thats way to early. Then the sent back another one saying please disregard. Is this normal? Does this happen often at Public Mobile ?

Re: Wrong payment date on Txt message.

mimmo — Thu, 30 Apr 2020 01:29:15 GMT

~~its happened once before if I recall correctly~~. It has happened several times of late. use the selfserve date as your official guide.

Re: Wrong payment date on Txt message.

iliketotalk — Thu, 30 Apr 2020 01:17:26 GMT

@GusP Hello disregard your text message it happens all the time around here go by what is in your self serve account or dial star 611 It will tell you there also

Re: Wrong payment date on Txt message.

JoyLuck — Thu, 30 Apr 2020 01:17:00 GMT

@GusP wrote:
Public Mobile just sent me a text message saying my payment date is due on May 1st. Wich its not. Thats way to early. Then the sent back another one saying please disregard. Is this normal? Does this happen often at Public Mobile ?

Incorrect text messages do go out regarding payment dates. Dial 611 to confirm your date or look in self service.

Re: Wrong payment date on Txt message.

mimmo — Thu, 30 Apr 2020 01:18:54 GMT

@iliketotalk I recall this happening once in the recent past (along with a disregard message) . did I miss some occurrences?

Re: Wrong payment date on Txt message.

BearFBI — Thu, 30 Apr 2020 01:32:45 GMT

This happens to me to. On my first month I got a txt message saying my renewal was on the first. Then a disregard message. Even a few new accounts I activated got that message too on their first month. People around the forum always say it was send by mistake. But how ? If a automated system can't even send the right txt message then how are we supposed to put trust into PM. I personally think it is some sort of calibration. The payment due date on these false txt messages are always on the first of every month. Its really weird.

Re: Wrong payment date on Txt message.

iliketotalk — Thu, 30 Apr 2020 01:21:00 GMT

@mimmo Hi yes no disrespect but I can remember at least six times in the last six months

Re: Wrong payment date on Txt message.

mimmo — Thu, 30 Apr 2020 01:28:14 GMT

@iliketotalk I'm asking, you are answering, no disrespect at all. 🙂

Re: Wrong payment date on Txt message.

Luddite — Thu, 30 Apr 2020 01:44:04 GMT

@BearFBI wrote:
This happens to me to. On my first month I got a txt message saying my renewal was on the first. Then a disregard message. Even a few new accounts I activated got that message too on their first month. People around the forum always say it was send by mistake. But how ? If a automated system can't even send the right txt message then how are we supposed to put trust into PM. I personally think it is some sort of calibration. The payment due date on these false txt messages are always on the first of every month. Its really weird.

How? Ask the own who knows:

The Shadow

Re: Wrong payment date on Txt message.

LurganIeUk — Thu, 30 Apr 2020 02:53:12 GMT

@GusP wrote:
Public Mobile just sent me a text message saying my payment date is due on May 1st. Wich its not. Thats way to early. Then the sent back another one saying please disregard. Is this normal? Does this happen often at Public Mobile ?

This is the date I go by. After my payment clears I then print a copy of My Account and keep as a reminder. Or you could note the date and put it in your calendar to remind you a few days ahead of time.