topic Re: I am unable to login to my account and reset Email is not working in Get Support

I am unable to login to my account and reset Email is not working

aswinvs76 — Wed, 05 Jan 2022 16:48:20 GMT

Dear team,

I am not sure why i am unable to access my account , i have requested for a reset email also, but it is not sending to the email , i have even entered the security question also.

I am unable to get the email to reset my account, now i do not have access to selfserve so unable to track usage or do a plan change.

Can the moderators please advise on the course of action.

Regards

Aswin

Re: I am unable to login to my account and reset Email is not working

Staliger — Tue, 23 Jun 2020 00:29:05 GMT

@aswinvs76 Please delete your phone number from the message. You need to contact moderators: https://www.publicmobile.ca/en/bc/get-help/articles/contact-a-moderator

Re: I am unable to login to my account and reset Email is not working

gblackma — Tue, 23 Jun 2020 00:28:36 GMT

@aswinvs76 please use the 3 dots on the top right of your post to remove your phone number. Try the reset pasword link if you know your secret question. If you don't, or it fails contact the moderators and ask them for a temporary password to your self service account. There are 2 ways to contact the Moderator Team:

Faster response- Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to the Moderator Team. Click here to get started.
Slower- Alternatively, you can send a private message to the Moderators by clicking here. You’ll need to be logged in to your Community account for the link to work.

Once connected to Simon, you will be asked to log in again with your community user name and password. Please do, this allows you to continue and send your message.
- Check your private message sent box (click on the envelope top right of your screen) to make sure the message was sent.

- Keep an eye on the envelope top right of your screen. The mods answer will show up there. When it does, you will be asked to verify your self service account, with your password and login. Doing so allows the process to continue. Stay safe.

Welcome to the community.

Re: I am unable to login to my account and reset Email is not working

Jb456 — Tue, 23 Jun 2020 00:28:37 GMT

Click the 3 dots on right side of your post and edit the post to delete your personal information. (Phone number) as this is a public forum and everyone can see.

To reach moderators there are two options.

2- via private message at link below

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: I am unable to login to my account and reset Email is not working

Danchvn — Tue, 23 Jun 2020 00:30:25 GMT

@aswinvs76 First of all i would suggest you click on the three dots on the upper right of your post to edit it and remove your phone number. This is a public forum and you shouldn't display personal information to limit chance of spam calls.

Second, You should probably open a ticket by clicking on the question mark in lower right corner.

Re: I am unable to login to my account and reset Email is not working

aswinvs76 — Tue, 23 Jun 2020 00:52:16 GMT

Sorry for posting the phone number. i have removed it already.