topic Re: Phone calls in Get Support

Phone calls

Laddie — Wed, 05 Jan 2022 16:48:12 GMT

I have a plan with' unlimited Canada wide talk and I can't call anything cause it says I don't have long distance... what is wrong

Re: Phone calls

Danchvn — Mon, 22 Jun 2020 21:58:34 GMT

Are calls not going through at all?

I know some have indicated that they get a message to that effect if they don't put a 1 in front of the number.

Re: Phone calls

gblackma — Mon, 22 Jun 2020 22:06:08 GMT

@Laddie reatart your phone wait 30 seconds and restart it. And add 1 to every number in your contact list and always use 1 in front of the Canadian number you are dialing. Welcome to the community. Stay safe.

Re: Phone calls

will13am — Mon, 22 Jun 2020 22:55:13 GMT

@Laddie , try resetting your phone and adding a 1 in front of the 10 digit number as suggested. If that does not resolve the problem, it is possible that your account may need to be reprovisioned. For that you would need to seek moderator team assistance. The moderator team can be reached via private message using smartforms which is initiated by clicking on the ? on the lower right corner of the webpage or try using this link. The guided process will facilitate documentation of the issue or concern and the required resolution which will be submitted to the moderator team. Refer to this announcement link for additional details on smartforms and the ticketing system for moderator team interactions. If use of smartform brings no joy, then use the following direct link to private message the moderator team. Refer to the following knowledge base article for additional information on the moderator team.