topic Re: Long Distance Charges May Apply? in Get Support

Long Distance Charges May Apply?

pitulan — Wed, 05 Jan 2022 16:48:06 GMT

I live in Ontario and have unlimited canada wide calling; however, when calling Toronto from Hamilton, I received a message saying "long distance charges may apply" ... so do I have canada wide calling or do I not?

Re: Long Distance Charges May Apply?

hairbag1 — Mon, 22 Jun 2020 17:02:59 GMT

@pitulan wrote:
I live in Ontario and have unlimited canada wide calling; however, when calling Toronto from Hamilton, I received a message saying "long distance charges may apply" ... so do I have canada wide calling or do I not?

It is an annoying message all right but you can ignore it. Try dialing a 1 ahead of the number. Welcome to PM.

Re: Long Distance Charges May Apply?

gblackma — Mon, 22 Jun 2020 17:06:21 GMT

@pitulan add a 1 infront of every Canadian number on your contact list. Welcome to the community. Stay safe.

Re: Long Distance Charges May Apply?

Staliger — Mon, 22 Jun 2020 17:11:15 GMT

@pitulan Sometimes this message goes thru even when you call within Canada. Just ignore it and make sure to add +1 in front of the area code of the number you are calling. You'll be good😉

Re: Long Distance Charges May Apply?

esjliv — Mon, 22 Jun 2020 17:12:40 GMT

If your plan had unlimited Canada calling, be comforted that you will not be charged. I receive that message as well, and I just ignore it. I could put the 1 in front of my contact's numbers to prevent that message; but I guess I am so used to it, that I don't even realize it any longer.

Welcome!:)

Re: Long Distance Charges May Apply?

Triguy — Mon, 22 Jun 2020 17:48:58 GMT

If you have the $15 plan with 100 minutes then you may have used up your limit. Check your self serve account. You can purchase an an add-on for $5 for 500 minutes. If you have unlimited minutes the try dialing 1 + area code.

Re: Long Distance Charges May Apply?

popping — Mon, 22 Jun 2020 17:49:47 GMT

@pitulan

Ignore this warning message if it let you continue to complete the call.

PM is a prepaid service without pay-per-use. Therefore, you will not be charge for anything extra.

To get rid of the annoying message, just add 1 in front of your outgoing phone number.

Re: Long Distance Charges May Apply?

geopublic — Mon, 22 Jun 2020 18:02:09 GMT

@pitulan wrote:
I live in Ontario and have unlimited canada wide calling; however, when calling Toronto from Hamilton, I received a message saying "long distance charges may apply" ... so do I have canada wide calling or do I not?

@pitulan Yes you do. The key word is may as other mentioned you can ignore it and change your contact setting to prefix a +1 in front of your numbers to avoid that message.

Re: Long Distance Charges May Apply?

dude65 — Mon, 22 Jun 2020 18:21:27 GMT

Just put a "1" in front of the rest of the phone number....problem solved

Re: Long Distance Charges May Apply?

computergeek541 — Mon, 22 Jun 2020 22:18:20 GMT

@pitulan wrote:
I live in Ontario and have unlimited canada wide calling; however, when calling Toronto from Hamilton, I received a message saying "long distance charges may apply" ... so do I have canada wide calling or do I not?

You're hearing this message because calling from Hamilton to Toronto is long distance. That type of Canada-to-Canada long distance is arleady included in your plan. This message is a holdover from the days of plans at Telus Mobility and Koodo Mobile that only included local calling. This message is meant as a warning to inform the customer that there will be extra charges if one these types of price plans are being used.

Re: Long Distance Charges May Apply?

dmazerolle — Mon, 22 Jun 2020 22:54:57 GMT

Yes you still have canada wide..its just a message they play.