topic Re: We called Telus for technical support, the settings are working properly.. in Get Support

We called Telus for technical support, the settings are working properly..

ckritz1 — Tue, 04 Jan 2022 18:19:49 GMT

Me and my collog called Telus for technical support, we came to the conclusion the settings are working properly.

Then we tried to reset the phone, to be able to detect the wireless network. Which worked. Wi-fi works fine.

Even though my plan includes Call and text messages unlimited and 4gb of data nothing is working but text messages, including not being able to send text picture messages. I've had the confirmation that I paid 65$ for the plan and no technical problems with my phone. Please double check if your network is working. I would like to have the services for which I paid.

Thank you.

Waiting for the answer.

Re: We called Telus for technical support, the settings are working properly..

ckritz1 — Mon, 06 Apr 2015 19:12:58 GMT

Pm citizens feel free to help.

Re: We called Telus for technical support, the settings are working properly..

Cyber — Mon, 06 Apr 2015 19:41:31 GMT

Hello @ckritz1,

You cannot call Telus directly to get support. Public Mobile and Telus operate differently.

In order to have functionnal MMS and DATA (internet), you need to configure your APN.

If it's not possible to edit your APN, then you need to update your iOS version to 8.2 (current version from Apple).

Step-by-step APN configuration :

English version

1. Insert your Public Mobile SIM card into your unlocked iPhone.
2. Tap “Settings”
3. Tap “Cellular”
4. Tap “Cellular Data Network”
5. Change your APN values to match the table below:

*Only update the fields that are circled. Leave every other field empty

Re: We called Telus for technical support, the settings are working properly..

ckritz1 — Mon, 06 Apr 2015 19:27:25 GMT

I have an Iphone 4s.. means I cannot configure these settings for Android or Blackberry..

Re: We called Telus for technical support, the settings are working properly..

ckritz1 — Mon, 06 Apr 2015 19:27:51 GMT

or windows

Re: We called Telus for technical support, the settings are working properly..

Cyber — Mon, 06 Apr 2015 19:39:58 GMT

@ckritz1,

Sorry, I edited my post for the iPhone APN.

Re: We called Telus for technical support, the settings are working properly..

ckritz1 — Mon, 06 Apr 2015 19:53:08 GMT

It's ok Cyber..

as for the settings, thanks now I have activated my data through those settings. (except I have a different option on the last setting (mine just says 'Personal Hotspot, not 'Internet tethering') I doubt it makes any difference)?

I still have a big problem.

I paid 65$ for the plan of Call and text messages unlimited and 4gb of data. I've had the confirmation through e-mail that I paid 65$ for the plan. I would like to have the services for which I paid.

I'm missing calls from my deal right now.