topic Re: Blackview BV9800 pro in Get Support

Blackview BV9800 pro

Lyndsey — Wed, 05 Jan 2022 16:47:54 GMT

Blackview BV9800 Pro is not included in the compatibility checker. Does that mean it will not work with Public Mobile? Or is it just to new to be included in the checker?

Re: Blackview BV9800 pro

cellphoneuser1 — Mon, 22 Jun 2020 06:57:24 GMT

It doesn't need to be on any list to work. If it has 850 and 1900 for 3g, it'll work.

Re: Blackview BV9800 pro

yanzhiqiang — Mon, 22 Jun 2020 06:59:23 GMT

Many phones not listed working fine.

Re: Blackview BV9800 pro

gpixel — Mon, 22 Jun 2020 07:16:21 GMT

@Lyndsey it looks like it has the correct frequencies to work with Public mobile.

https://www.kimovil.com/en/frequency-checker/CA/blackview-bv9800

a word of caution; a customer who had a similar type phone wasn't able to get data working because their APN settings were greyed out. there is a workaround for this, but it involves inserting a freedom mobile sim

Re: Blackview BV9800 pro

gblackma — Mon, 22 Jun 2020 10:00:46 GMT

Yes @Lyndsey it will work, just make sure its unlocked. Welcome to PM. Stay safe

Here's 4 articles on activation and porting and the Refer a friend reward if you need them:

1. What you require to activate https://www.publicmobile.ca/en/bc/get-help/articles/what-you-need-to-activate
2.How to activate https://www.publicmobile.ca/en/bc/get-help/articles/activation-account-set-up
3.How to port https://www.publicmobile.ca/en/bc/get-help/articles/choose-your-phone-number
4. Refer a friend https://www.publicmobile.ca/en/on/get-help/articles/the-refer-a-friend-reward

Re: Blackview BV9800 pro

computergeek541 — Mon, 22 Jun 2020 12:33:29 GMT

@gpixel wrote:

@Lyndsey it looks like it has the correct frequencies to work with Public mobile.

You've omitted the most important frequencies that this phone has that are required for Public Mobile. LTE is not required for service at Public. The 3g/HSPA frequency are far more important because they can be used for voice, text, and data, but is required for vocie phone calls.

Re: Blackview BV9800 pro

will13am — Mon, 22 Jun 2020 12:53:12 GMT

If there's band 4 LTE, it's a North America compatible phone which means the 3G bands will be compatible.

Re: Blackview BV9800 pro

Naepalm — Mon, 22 Jun 2020 13:42:50 GMT

@Lyndsey

When wanting to use a new phone on Public Mobile, I would direct you to go to the Telus website and see if telus offers that phone or check if it can be used on the Telus network since Public Mobile opperates on the Telus network.

https://mobility.telus.com/en/ON/phones-and-devices/devicecompatibility.shtml

Re: Blackview BV9800 pro

gpixel — Mon, 22 Jun 2020 16:53:35 GMT

@computergeek541

You've omitted the most important frequencies that this phone has that are required for Public Mobile. LTE is not required for service at Public. The 3g/HSPA frequency are far more important because they can be used for voice, text, and data, but is required for vocie phone calls.

i put a link to view the bv9800 frequencies.

the picture was a reference to show what frequencies pm uses and what the 4g bands represent.

Re: Blackview BV9800 pro

computergeek541 — Mon, 22 Jun 2020 21:07:43 GMT

@gpixel wrote:
@computergeek541
You've omitted the most important frequencies that this phone has that are required for Public Mobile. LTE is not required for service at Public. The 3g/HSPA frequency are far more important because they can be used for voice, text, and data, but is required for vocie phone calls.

i put a link to view the bv9800 frequencies.

the picture was a reference to show what frequencies pm uses and what the 4g bands represent.

Yes, the link did have that information for frequency information. My concern was with that a future customer might see this screenshot and then only research LTE frequencies. There have been a few cases in the past of customer purchashing phones that worked for data and text messaging on LTE but that weren't capable of phone calls on Public Mobile.

Re: Blackview BV9800 pro

gpixel — Tue, 23 Jun 2020 07:16:32 GMT

@computergeek541 yeah... I can see that happening