topic Re: Activate SIM - Step 2; Choosing # in Get Support

Activate SIM - Step 2; Choosing #

julieni835 — Tue, 04 Jan 2022 18:19:46 GMT

I filled all my informations on Step one for about a thousand Times now. When it's time to choose the area code, the choices don't appear. When I click continue, it tells me to choose area code. I tried on every platform I could. I can't see the area codes choices whent I click on the little arrow's widget. Please help me I'm not even sure I could activate my SIM and use PM service from my location... weird thing is : they shipped me the SIM at home.

Thanks
Julien

Re: Activate SIM - Step 2; Choosing #

smashthosepies — Tue, 29 Nov 2016 06:12:59 GMT

Hi @julieni835,

I just went through the activation yesterday. You could try activating your SIM in Incognito mode. I was able to do it just fine with Microsoft Edge (no add-ons, pop/ad-blockers, history, cookies, cache, etc.). Perhaps you could try that out?

This may not help you with your current issue but these are the steps I took to successfuly port my number over: [link]

Re: Activate SIM - Step 2; Choosing #

daredogg — Tue, 29 Nov 2016 11:17:51 GMT

There's a slight glitch in the activation form that affects some customers. Try doing this... when you get to Step 2, there should be a checkbox that says "I am authorized..." or something of that nature. Try clicking the checkbox FIRST and then try choosing your number. This is a method that has worked for some, so hopefully it'll work for you.

Whis is it weird they shipped you the SIM at home? Isn't that the address you used?

Re: Activate SIM - Step 2; Choosing #

Luddite — Tue, 29 Nov 2016 16:03:38 GMT

@julieni835 Also try clearing your browser's cache and turn off any ad/popup blocker. The latter caused me problems.

Re: Activate SIM - Step 2; Choosing #

julieni835 — Wed, 30 Nov 2016 00:38:06 GMT

I found my self in a position where I thought the area code field wasn't available to me because the registrated address was in a non-deserved PM service location.... With that in mind...it is sure a bit strange they sent a SIM to an address located in a non deserved zone. . But thanks for the reply. I'll try everything I'm suggested to. Best regards.

Re: Activate SIM - Step 2; Choosing #

julieni835 — Wed, 30 Nov 2016 00:41:30 GMT

Thanks to you all . Keep you updated