topic Re: sim card mahem in Get Support

sim card mahem

davethebrave — Wed, 05 Jan 2022 16:47:47 GMT

I bought two sim cards. a good thing to this one is crapping out in me! To get the phone to work I have to recycle it. Then it will works for a little while then shut off! I ordered a three sim card pack over a week ago and they still not have arrived. I have no money and I don't think they'll just let me do a inner-public mobile account transfer. I just paid the bill on this one. so I have no phone until when public mobile? How many calls will I miss Public mobile? How much money will I lose?

Re: sim card mahem

computergeek541 — Mon, 22 Jun 2020 05:30:59 GMT

@davethebrave wrote:
I bought two sim cards. a good thing to this one is crapping out in me! To get the phone to work I have to recycle it. Then it will works for a little while then shut off! I ordered a three sim card pack over a week ago and they still not have arrived. I have no money and I don't think they'll just let me do a inner-public mobile account transfer. I just paid the bill on this one. so I have no phone until when public mobile? How many calls will I miss Public mobile? How much money will I lose?

SIM cards rarely go bad, so simply replacing the sim card may not accomplish anything. So that others can give suggestions, can you be more specific than "crapping out"?

As for switching to a new sim card, there is no need to open a new account and plan. A repacement sim card can be attached to your existing account.

Re: sim card mahem

darlicious — Mon, 22 Jun 2020 06:48:14 GMT

@davethebrave

There could be several reasons why your sim card is not working properly. Alternatively it could be a problem with your phone. What is the make and model of your phone? What are the issues you are having? Calling ? Texting? Data? All three? Does your sim fit snugly in the sim card tray? Are you losing your signal? The more info you give us the easier it will be to diagnose the problem.

Re: sim card mahem

davethebrave — Mon, 22 Jun 2020 07:02:33 GMT

sorry about no details. when I turn the phone on it's working and everything is great. the sim card dies after every call. when I recycle the phone it will come back the I go over the process again. I need a phone that works and I think I'll change carriers soon.

Re: sim card mahem

davethebrave — Mon, 22 Jun 2020 12:26:42 GMT

now the thing doesn't work at all!!!

NOT COOL!

Re: sim card mahem

cellphoneuser1 — Mon, 22 Jun 2020 07:06:59 GMT

@davethebrave

This could be a phone software or hardware problem. Did you try sim in a different phone?

Re: sim card mahem

davethebrave — Mon, 22 Jun 2020 07:11:04 GMT

How do I replace the card and keep the same number?

Re: sim card mahem

cellphoneuser1 — Mon, 22 Jun 2020 07:14:18 GMT

You go to your account page and enter the new sim card number on the change sim card page. You need the new sim first but the issue might not be your sim. It could be the network or your account. It could be your phone causing it.

Re: sim card mahem

davethebrave — Mon, 22 Jun 2020 07:14:10 GMT

ok I got another sim

Re: sim card mahem

gpixel — Mon, 22 Jun 2020 07:28:19 GMT

Re: sim card mahem

darlicious — Mon, 22 Jun 2020 11:42:11 GMT

@davethebrave

Its always best to test your sim in another phone first to rule out if it's a SIM issue or a phone issue.

Re: sim card mahem

Naepalm — Mon, 22 Jun 2020 14:14:33 GMT

@davethebrave

check your network settings, see if they are set to manual or automatic. You may have them set to manual and thus making you have to choose a network everytime. Choose Public Mobile network and set it to preferred network.

Re: sim card mahem

geopublic — Mon, 22 Jun 2020 14:18:55 GMT

@davethebrave That sounds like a hardware issue with your phone's wireless antenna. Do you have an iPhone. Known issue with older iPhones. I don't think a sim swap will fix your issue.