topic Re: Received text message with wrong due date in Get Support

Received text message with wrong due date

Michwhit — Wed, 05 Jan 2022 16:47:41 GMT

Good morning,

i just joined Public Mobile about a week ago at which time I paid for the month and set up auto pay. I receive a text this morning indicating that my next payment is due on May 1st. When I log into my self serve account it says that my next payment is due on May 22nd. I’m worried that a payment will go through on May 1st based on the text message.

Re: Received text message with wrong due date

Lemony_Snicket — Tue, 28 Apr 2020 16:22:38 GMT

@Michwhit , don't worry too much about it. I have seen others report errors in notification text messages.

Re: Received text message with wrong due date

iliketotalk — Tue, 28 Apr 2020 16:25:07 GMT

@Michwhit Hello that is a common issue around here I would go by with what your self serve says

Re: Received text message with wrong due date

JoyLuck — Tue, 28 Apr 2020 16:25:00 GMT

You can also dial 611 from your phone for the correct payment date.

Re: Received text message with wrong due date

Triguy — Tue, 28 Apr 2020 16:26:56 GMT

Go by the next renewal date in your self serve account. The billing cycle is on a 30 day period.

Re: Received text message with wrong due date

geopublic — Tue, 28 Apr 2020 16:26:59 GMT

@Michwhit wrote:
Good morning,

i just joined Public Mobile about a week ago at which time I paid for the month and set up auto pay. I receive a text this morning indicating that my next payment is due on May 1st. When I log into my self serve account it says that my next payment is due on May 22nd. I’m worried that a payment will go through on May 1st based on the text message.

@Michwhit You can ignore the text as it more than likely was sent out in error. Dial *611 on your phone to get the correct plan renewal date.

Re: Received text message with wrong due date

gpixel — Tue, 28 Apr 2020 18:15:10 GMT

@Michwhit I got the text message too. I spoke to a moderator about it. they said to ignore it. that wasn't the reason I spoke to a mod though. it just so happened I got the text while speaking to one.