topic Re: Sorry, we cannot complete your call, you do not have the required long distance add on in Get Support

Sorry, we cannot complete your call, you do not have the required long distance add on

nursepav — Tue, 04 Jan 2022 18:19:44 GMT

"Sorry, we cannot complete your call, you do not have the required long distance add on". I am calling local numbers. Also I am not getting incoming calls or texts.

Re: Sorry, we cannot complete your call, you do not have the required long distance add on

jeferson — Tue, 29 Nov 2016 03:43:03 GMT

Have you PMd a moderator? They can help you with this.

Good luck!

jeferson

Re: Sorry, we cannot complete your call, you do not have the required long distance add on

hslee1210 — Tue, 29 Nov 2016 05:33:44 GMT

It is a glitch that some people had like the link below.

http://productioncommunity.publicmobile.ca/t5/Plans-Add-Ons/Why-is-my-local-call-considered-long-distance/m-p/71448/highlight/true#M8977

You should send a message to a moderator to get the issue resolved 🙂

Good luck!

Re: Sorry, we cannot complete your call, you do not have the required long distance add on

madhatter — Tue, 29 Nov 2016 05:41:35 GMT

I have a hunch it has nothing to do with area code. It's just the sign that your service is hosed, at least for now. I betcha you can't receive calls, or send/receive texts, or access internet.

Ask me how I know.

Re: Sorry, we cannot complete your call, you do not have the required long distance add on

nursepav — Tue, 29 Nov 2016 05:43:40 GMT

that is correct, nothing works

Re: Sorry, we cannot complete your call, you do not have the required long distance add on

daredogg — Tue, 29 Nov 2016 11:41:25 GMT

@nursepav because you're also having issues with your incoming calls and text, yes this sounds like more of an issue than the area code as @madhatter has already mentioned.

If you haven't already, you should send a private message to one of the moderators. If you check out the Users Online page, moderators have this tag beside their names. Hover over their name and you'll see a pop-up with Send Message in orange. It doesn't matter which moderator you send a message to, because your message will go into a pool that each moderator can see. Include your phone number or account number in that message.

Re: Sorry, we cannot complete your call, you do not have the required long distance add on

Rockdaddy22 — Tue, 29 Nov 2016 11:45:23 GMT

@madhatter he mentions he can't receive calls or texts in the original post, definitely a good hunch. 🙂

Re: Sorry, we cannot complete your call, you do not have the required long distance add on

nursepav — Tue, 29 Nov 2016 20:44:31 GMT

I have privately messaged 4 mods and still no response.

Re: Sorry, we cannot complete your call, you do not have the required long distance add on

nursepav — Wed, 30 Nov 2016 00:22:26 GMT

I am a part time employee and i get called in the night before for a 12 hour shift. I highly rely on having access to my cell phone, and its been 3 days now and I cannot send or receive texts or phone calls. I should not have this type of down time, and no one from public mobile is fixing the issue. There is no phone number I can call for tech support. I contacted 4 moderators and no one is responding. I find this unacceptable, as I am losing income from not having access to my phone. I may have to find another provider as this is not my fault and the issue is not being addressed by public mobile.

Re: Sorry, we cannot complete your call, you do not have the required long distance add on

Rockdaddy22 — Wed, 30 Nov 2016 01:29:36 GMT

Can't you get calls on your old sim?

Re: Sorry, we cannot complete your call, you do not have the required long distance add on

nursepav — Wed, 30 Nov 2016 01:33:50 GMT

Its the same sim. I put the public mobile sim in a new phone and i get the same issues. I put my wifes sim from her phone into mine, her number works. The issue is with public mobile.

Re: Sorry, we cannot complete your call, you do not have the required long distance add on

Rockdaddy22 — Wed, 30 Nov 2016 01:34:14 GMT

You'll definitely need a mod