topic Re: Account History in Get Support

Account History

jon5 — Wed, 05 Jan 2022 16:47:15 GMT

I ported my number away some time ago but I'm looking to find a call record I made while my line was active. Is this possible?

Re: Account History

gblackma — Mon, 27 Apr 2020 23:32:28 GMT

No @jon5 once you ported, you closed the account. Stay safe.

Re: Account History

JoyLuck — Mon, 27 Apr 2020 23:33:11 GMT

@jon5 wrote:
I ported my number away some time ago but I'm looking to find a call record I made while my line was active. Is this possible?

Contact a moderator for assistance. They may be able to help you out.

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Re: Account History

dabr — Mon, 27 Apr 2020 23:49:21 GMT

@jon5 Yes as mentioned your account is deactivated and you will not be able to access anything. I'm not sure if moderators will be able to help but it's worth a try.

If you are looking for a particular caller or number, can you not view your phone's call log? That is if you haven't changed phones since porting out, of course

Re: Account History

geopublic — Mon, 27 Apr 2020 23:49:26 GMT

@jon5 If you are using a Google or Apple account you should need able to check your call history online. Public would not be able to help you.

Re: Account History

jon5 — Mon, 27 Apr 2020 23:58:45 GMT

Thank you!

Re: Account History

popping — Tue, 28 Apr 2020 00:16:54 GMT

@jon5

After your account was closed, you cannot login to your self-serve any more. But your phone still have your call history.

Re: Account History

dabr — Tue, 28 Apr 2020 00:20:34 GMT

@popping I just inserted my SIM into my old phone and it shows all the call history available, including calls made when I was with a different provider. So it should work for OP if that is what he needs.

Re: Account History

mpcdesign — Tue, 28 Apr 2020 06:09:51 GMT

@jon5,

On your phone, there should be call logs that have your calling history
Since Public Mobile is a sister company to Telus, (hopefully, Public Mobile does the same. For Telus Mobility users), the history for your texts and data stays online for 3 months and details every text you sent or received during that time period. This can help you track down information on lost texts or important contacts. After the 3 months, it's gone forever

I know some companies do not provide incoming call logs because of Canadian privacy regulations.

Re: Account History

darlicious — Tue, 28 Apr 2020 07:33:26 GMT

@jon5

Depending on how often you called the number it could be in your call history. I have lots of one off numbers still in my phone from freedom over a year ago. Start with the area code and go from there.

Re: Account History

Pawprints1986 — Tue, 28 Apr 2020 09:35:31 GMT

Just curious, what made you port out?

Re: Account History

jor123 — Tue, 28 Apr 2020 13:59:03 GMT

There could very well still be call detail records in the backend even with a closed acct.