topic Re: How to use my existing sim card with Public Mobile in Get Support

How to use my existing sim card with Public Mobile

anilnavuru — Wed, 05 Jan 2022 16:47:02 GMT

How to use my existing sim card with Public Mobile. (6********2).

I didn't recharge it more than 4 months. Can i still use this phone number. If yes how can i recharge

Re: How to use my existing sim card with Public Mobile

geopublic — Mon, 27 Apr 2020 19:13:29 GMT

@anilnavuru wrote:
How to use my existing sim card with Public Mobile. (6....2).
I didn't recharge it more than 4 months. Can i still use this phone number. If yes how can i recharge

@anilnavuru If you account has been suspended for more than 90 days your account will close and you will not be able to use your old sim card. Try accessing your selfserve account. If you can still login then just make payment to re-activate your account.

If you can't access selfserve then more than likely you account expired and you will need to signup as a new client with a new sim card and a new email (or email alias).

Re: How to use my existing sim card with Public Mobile

Staliger — Mon, 27 Apr 2020 18:31:14 GMT

@anilnavuru Account can be suspended up to 90 days, and after that it is not working. You have to buy a new sim and create a new account then.

Re: How to use my existing sim card with Public Mobile

Naepalm — Mon, 27 Apr 2020 18:31:24 GMT

@anilnavuru wrote:
How to use my existing sim card with Public Mobile. (6********2).
I didn't recharge it more than 4 months. Can i still use this phone number. If yes how can i recharge

Unfortunately after 90 days your account is closed and you lose that number. I would contact the moderators about the SIM card, maybe you can still use it. But the likelihood of that is probably low:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: How to use my existing sim card with Public Mobile

Triguy — Mon, 27 Apr 2020 19:07:26 GMT

If was more then 90 days since your last payment then your account gets deacitvated. You would to setup a new account with new a sim with a different email. You probably will also need to setup a new phone#. You could submit a ticket to a moderator to see if it is possible to recover your previous phone#.

Re: How to use my existing sim card with Public Mobile

gblackma — Mon, 27 Apr 2020 19:13:04 GMT

@anilnavuru unfortunately your account is closed. Here's 4 articles on activation and porting and the Refer a friend reward if required:

1. What you require to activate https://www.publicmobile.ca/en/bc/get-help/articles/what-you-need-to-activate
2.How to activate https://www.publicmobile.ca/en/bc/get-help/articles/activation-account-set-up
3.How to port https://www.publicmobile.ca/en/bc/get-help/articles/choose-your-phone-number
4. Refer a friend https://www.publicmobile.ca/en/on/get-help/articles/the-refer-a-friend-reward

Welcome back to PM. Stay safe.

Re: How to use my existing sim card with Public Mobile

mpcdesign — Tue, 28 Apr 2020 06:15:46 GMT

@anilnavuru, double ouch!

Once I read four months, I knew you are out of luck! Means, another new SIM card and a new number. Chances are your old number may be gone forever too.

Next time, put a reminder in your phone or Google calendar to top up on day 89 so, you don't need to repeat the process or better yet, get someone to add funds before 90 days are up!