topic Re: Changed over sim internet not transferred in Get Support

Changed over sim internet not transferred

Jods25ann — Wed, 05 Jan 2022 16:46:59 GMT

I got a new sim recently (existing public mobile customer, old sim stolen) everything was transferred over apart from data, my partner has public mobile and we checked his cellular data setting were the same as mine, his connects and mine doesn’t.

edit: phone didn’t get stolen we were travelling in Paris and sim got stolen from travel wallet. Phone: iPhone 7 plus

edit: tried my sim in partners phone, it works, tried his sim in mine, doesn’t work. Have all same setting as his in “Cellular”, enabled LTE.

reset network settings, still doesn’t work.

sounds like an issue with phone, although have tried everything but factory reset.

Re: Changed over sim internet not transferred

RossN — Sun, 21 Jun 2020 01:18:29 GMT

@Jods25ann hi are you saying you have a used/new to you phone with a new sim? what type of phone is it?

Re: Changed over sim internet not transferred

gblackma — Sun, 21 Jun 2020 01:21:37 GMT

@Jods25ann could you please provide us with the make, model and submodel of your phone? Thanks.

Re: Changed over sim internet not transferred

Naepalm — Sun, 21 Jun 2020 01:24:46 GMT

@Jods25ann

try inserting your SIM into their phone. This will determine if the SIM has not finished activating or if it is the settings in your phone?

Make sure the network you ate on is public mobile as well. Go into network settings choose network and choose public mobile or set it to automatic and restart your phone.

Have a great evening!

Re: Changed over sim internet not transferred

computergeek541 — Sun, 21 Jun 2020 01:26:51 GMT

@Jods25ann

If possible, also try your friend's sim card in your phone.

Re: Changed over sim internet not transferred

gblackma — Sun, 21 Jun 2020 01:40:10 GMT

@Jods25ann this sounds like your new phones APN settings are incorrect. Try enabling data and sending an mms message and surfing the internet. If it fails. In general

Re: Changed over sim internet not transferred

Luddite — Sun, 21 Jun 2020 01:54:09 GMT

@Jods25ann wrote:

I got a new sim recently (existing public mobile customer, old sim stolen) everything was transferred over apart from data, my partner has public mobile and we checked his cellular data setting were the same as mine, his connects and mine doesn’t.

@Jods25ann As your SIm was stolen suggest:

immediately login to your self serve account and change your password, just to be on the safe side
while in your account look under Data & add-ons for a data block; none there means you, or the thief, have used it all

Re: Changed over sim internet not transferred

Jods25ann — Sun, 21 Jun 2020 06:31:06 GMT

Same phone as before, just new sim. We were travelling in Paris so sim wasn’t in phone.

iphone 7 plus

Re: Changed over sim internet not transferred

fujiyama — Sun, 21 Jun 2020 09:52:11 GMT

Did you use a France/Europe sim with your phone? Maybe try going to Settings > Profile and delete any old carrier profile(s) found there.

Re: Changed over sim internet not transferred

Jods25ann — Tue, 30 Jun 2020 17:47:54 GMT

Ok tried everything did a lot of internet research, the only think that worked was factory resetting my phone, it’s all good now ☺️

[ Why is it lways the last thing we try? ....... Luddite]