topic Re: calling voicemail in Get Support

calling voicemail

CMIESC — Wed, 05 Jan 2022 16:46:57 GMT

May I ask whether calling voicemail is included in the minutes of the plan?

Re: calling voicemail

Anonymous — Sat, 20 Jun 2020 23:28:17 GMT

@CMIESC wrote:
May I ask whether calling voicemail is included in the minutes of the plan?

People leaving messages...no. You checking and listening to them on the handset...yes. You listening to them from a voip app or another phone...no.

But also...only on the $15 plan (or obsolete $10 plan). The other talk plans are unlimited anyway.

Re: calling voicemail

gblackma — Sat, 20 Jun 2020 23:37:18 GMT

@CMIESC if you are on the $15 plan like me, calling voicemail to retrieve messages are counted against your 100 minutes. You can either call from another phone.

Or, you can add the TextNow app and use it over WiFi to make/ receive/ send calls and texts within Canada and to and from the US for free. You can also use it as I do to check my voicemail from my own phone without using the minutes from the PM plan. Simply dial your PM phone number - reject the call when it rings (this sends the call to voicemail) - press the * key to allow you to enter your password. - enter it followed by # - and you are in your voicemail account - Hang up when you are finished. No minutes used.

Welcome to the community. Stay safe.

Re: calling voicemail

hairbag1 — Sun, 21 Jun 2020 00:07:55 GMT

@CMIESC wrote:
May I ask whether calling voicemail is included in the minutes of the plan?

If you're on the $15 plan...you will consume minutes by checking your vm from your cell phone.

* A workaround is to get the $5 / 500minutes of Canada wide calling add-on to your plan. Any unused add-on minutes will roll over until you use them up...even if that takes several months or longer.

* Upgrade your PM plan to $25 or more to get Unlimited Canada wide calling.

Welcome aboard.

Re: calling voicemail

Naepalm — Sun, 21 Jun 2020 01:40:14 GMT

@CMIESC

Using a phone service app to call your voice mail will not use minites. You can use anyones phone as well to do this. Public mobile outlines this in their "what uses minutes and what doesnt"

Re: calling voicemail

CMIESC — Sun, 21 Jun 2020 02:37:08 GMT

@gblackma

HOW TO SET PASSWORD FOR VOICEMAIL?

THANK U

Re: calling voicemail

computergeek541 — Sun, 21 Jun 2020 02:38:24 GMT

@CMIESC wrote:
@gblackma

HOW TO SET PASSWORD FOR VOICEMAIL?

THANK U

I would go into your self serve account and choose the option to reset your voicemail password. Then, the next time you call in, it will prompt you to choose a new password. Note that when you call in using your cell phone, you will not be asked fo the password.

Re: calling voicemail

gblackma — Sun, 21 Jun 2020 02:41:32 GMT

@CMIESC use this article it shows you how to set/ change your voicemail password

https://www.publicmobile.ca/en/on/get-help/articles/change-your-voicemail-language

Stay safe.

Re: calling voicemail

Anonymous — Sun, 21 Jun 2020 02:42:48 GMT

@CMIESC wrote:
@gblackma

HOW TO SET PASSWORD FOR VOICEMAIL?

THANK U

Log in to the self-serve and do reset voicemail password. This resets it to your 10 digit phone number. Then you can go in and do all the things you can do in the voicemail system. One of which is to change the password and the option to need to enter it if using the handset or not.

Re: calling voicemail

CMIESC — Sun, 21 Jun 2020 02:46:48 GMT

@computergeek541 @gblackma @Anonymous

I successfully set up. Thank you for your help.

STAY SAFE AND TAKE CARE....