topic No service on our two cell phones in Get Support

No service on our two cell phones

joanfenwick — Wed, 05 Jan 2022 16:46:52 GMT

Both our cell phones are now showing 'no service'. Is this a tech problem with Public or are we messing up our phones. (Cornwall area of eastern Ontario.)

Re: No service on our two cell phones

Lorca — Sat, 20 Jun 2020 21:19:58 GMT

Try restarting your phone. Are they new activations?

Re: No service on our two cell phones

gblackma — Sat, 20 Jun 2020 22:34:34 GMT

@joanfenwick check your area to see if there are any outages Telus outage map

https://www.telus.com/en/on/outages

If there isnt, try restarting your phones. Take the sims out, replace them and restart them. Are these new activations? Or did your plan renew recently? If they are, or did, your Sims may not have provisioned or reset correctly. Contact the modsrators and ask them to reset them for you.

There are 2 ways to contact the Moderator Team:

Faster response- Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to the Moderator Team. Click here to get started.
Slower- Alternatively, you can send a private message to the Moderators by clicking here. You’ll need to be logged in to your Community account for the link to work.

Once connected to Simon, you will be asked to log in again with your community user name and password. Please do, this allows you to continue and send your message.
- Check your private message sent box (click on the envelope top right of your screen) to make sure the message was sent.

- Keep an eye on the envelope top right of your screen. The mods answer will show up there. When it does, you will be asked to verify your self service account, with your password and login. Doing so allows the process to continue.Stay safe.

If its not any of the above, whats the make and model of your phones? Thanks.

Re: No service on our two cell phones

Daniel_macleod1 — Sat, 20 Jun 2020 22:33:13 GMT

What type of phone's are they? Because it could be the phone itself..

Re: No service on our two cell phones

joanfenwick — Sat, 20 Jun 2020 22:45:15 GMT

I took out and reinserted the sim cards on both cell phones.

My Iphone 8 is now connected to Public mobil. (No Service problem resolved. Thank you.)

My Iphone 7 plus is searching for the Internet. So I assume the issue is with the Iphone and not Public Mobile. Any thoughts with this?

Re: No service on our two cell phones

gpixel — Sat, 20 Jun 2020 22:48:12 GMT

@joanfenwick reset your network settings

1. From the home screen navigate to Settings>General>Reset
2. Tap Reset Network Settings
If prompted enter your passcode
3. Tap Reset Network Settings
4. Restart your phone

Re: No service on our two cell phones

gblackma — Sat, 20 Jun 2020 22:50:14 GMT

@joanfenwick try switching the SIMS in the 2 phones. This would determine if its a problem with the iPhone 7 or PM. Thanks.

Re: No service on our two cell phones

Lorca — Sat, 20 Jun 2020 22:49:46 GMT

Turn off wifi, restart the phone.

Re: No service on our two cell phones

joanfenwick — Sat, 20 Jun 2020 22:58:20 GMT

Thank you ... resetting the Network worked.

Re: No service on our two cell phones

Daniel_macleod1 — Sat, 20 Jun 2020 23:14:07 GMT

Glad to hear you got it working!