topic Re: Emergency Alert in Get Support

Emergency Alert

Tiggerccino — Wed, 05 Jan 2022 16:46:44 GMT

Recently NS just sent out an Emergency Alert, this was real and not a practise. I did not receive this. I have an iPhone 6s and if I go to settings, notifications and scroll to the bottom there is no government alert option to select and turn on. How else can I fix this?

Re: Emergency Alert

zblackma — Mon, 27 Apr 2020 11:11:43 GMT

@Tiggerccinoto get emergency alerts, your phone must be set on or be able to work on 4g LTE. If its like mine, and able to work only on 3G data, it will not get the warnings. Take care of yourself.

Re: Emergency Alert

Triguy — Mon, 27 Apr 2020 11:51:43 GMT

You should be able to receive them.

https://www.telus.com/en/on/support/article/alert-ready-faq

The following devices have been tested and certified by TELUS for emergency alerting compatibility.

Device list

Alcatel
Alcatel A50, Alcatel 1, Go Flip, Pixi 4, Pixi 5, U50, 3T8

Apple
Apple Watch 3, Apple Watch 4, Apple Watch 5, iPhone SE, iPhone 5s, iPhone 6, iPhone 6 Plus, iPhone 6s, iPhone 6s Plus, iPhone 7, iPhone 7 Plus, iPhone 8, iPhone 8 Plus, iPhone X, iPhone XR, iPhone XS, iPhone XS Max, iPhone 11, iPhone 11 Pro, iPhone 11 Pro Max
Note:
Requires iOS version 11.3 or newer for WPA support.

Re: Emergency Alert

will13am — Mon, 27 Apr 2020 12:29:07 GMT

@Tiggerccino , where was your phone located when the alert was issued? Place the phone in the same location. Does the phone have an LTE connection? If so, you should have received the alert. If the phone is connected to 3G, then you would not have received the alert.

Re: Emergency Alert

DOA — Mon, 27 Apr 2020 16:14:23 GMT

@Tiggerccino wrote:
Recently NS just sent out an Emergency Alert, this was real and not a practise. I did not receive this. I have an iPhone 6s and if I go to settings, notifications and scroll to the bottom there is no government alert option to select and turn on. How else can I fix this?

Go to Settings -> Cellular and make sure 4G is enabled.

Re: Emergency Alert

Tiggerccino — Mon, 27 Apr 2020 16:23:35 GMT

I was just in my house on wifi but so was my husband and he got it. My enable LTE is on.

Re: Emergency Alert

Tiggerccino — Mon, 27 Apr 2020 16:26:38 GMT

My choice is only to enable LTE which it is

Re: Emergency Alert

DOA — Mon, 27 Apr 2020 16:43:20 GMT

@Tiggerccino wrote:
My choice is only to enable LTE which it is

That's OK then.

Re: Emergency Alert

Tiggerccino — Mon, 27 Apr 2020 16:52:30 GMT

but I didn’t get the emergency alert though. It was enabled

Re: Emergency Alert

geopublic — Mon, 27 Apr 2020 21:42:58 GMT

@Tiggerccino wrote:
but I didn’t get the emergency alert though. It was enabled

@Tiggerccino

Requires iOS version 11.3 or newer for WPA support.

Try enabling Test Emergency Alerts:

Open the Phone app and tap Keypad.
To turn it on: Enter *5005*25371# and tap

.You'll get an alert that says "Test alerts enabled."
To turn it off: Enter *5005*25370# and tap

. You'll get an alert that says "Test alerts disabled.

Re: Emergency Alert

Tiggerccino — Tue, 28 Apr 2020 11:45:19 GMT

Thanks, I enabled it this way. Or at least I think I did. Still doesn’t show in Settings under notifications but I’m hoping it will work if there is a next time. I have the latest version IOS and LTE is enabled so not sure why it didn’t work the first time.

Re: Emergency Alert

BEER — Tue, 28 Apr 2020 14:53:40 GMT

You need to update the phone's software - this can be done manually or automatically. If the phone's auto update is disabled then you could turn it on or manually ask for the update.

Perhaps the reason you didn't get the alert may be that the battery was low and the phone in stand by mode or the phone was in an area of limited reception such as example close to and shielded by a metal object such as a toaster or refrigerator etc.

Re: Emergency Alert

BEER — Tue, 28 Apr 2020 14:49:20 GMT

This is the solution?????? Are you suggesting that millions of cell phone users are required to input the number sequences before they will get any emergency alerts?

Re: Emergency Alert

Tiggerccino — Tue, 28 Apr 2020 14:50:59 GMT

~~most phones have a place in settings to turn emergency alerts on. I didn’t~~

Re: Emergency Alert

Tiggerccino — Tue, 28 Apr 2020 14:52:25 GMT

what software? I’m updated to IOS 13.4.1

Re: Emergency Alert

Tiggerccino — Tue, 28 Apr 2020 14:54:47 GMT

What solution do you suggest? Nobody else has come up with anything else that has worked? Everything everyone says my phone is already on or running correctly.

Re: Emergency Alert

BEER — Tue, 28 Apr 2020 15:15:34 GMT

If you are referring to "Emergency SOS" that's not it. If there is another setting please give instructions as to where it is hidden in the iPhone settings.

Re: Emergency Alert

Tiggerccino — Tue, 28 Apr 2020 15:19:47 GMT

Yes I’d like to know that

Re: Emergency Alert

BEER — Tue, 28 Apr 2020 15:24:04 GMT

I think that data should also be enabled. Data setting is required to be on in order to receive MMS messages - even though it will not affect your data balance.

Re: Emergency Alert

Tiggerccino — Tue, 28 Apr 2020 15:23:29 GMT

My Data is always on.