topic Re: Sorry, we cannot complete your call, you do not have the required long distance add on in Get Support

Sorry, we cannot complete your call, you do not have the required long distance add on

nursepav — Tue, 04 Jan 2022 18:19:39 GMT

I am calling a local toronto number and i'm getting Sorry, we cannot complete your call, you do not have the required long distance add on. I also cant accept calls or texts. my number isxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx

Re: Sorry, we cannot complete your call, you do not have the required long distance add on

ryanwoo — Tue, 29 Nov 2016 01:35:56 GMT

You have to pm a mod to get it fixed. http://productioncommunity.publicmobile.ca/t5/Announcements/Information-required-before-sending-a-message/m-p/85858

I myself have the same problem and waited 6 days so far, still not fixed yet.

Re: Sorry, we cannot complete your call, you do not have the required long distance add on

space009 — Tue, 29 Nov 2016 02:02:04 GMT

I am also getting the same problem out here in BC. Calling (and recieving calls) doesn't work (actually goes straight to voicemail). I can't access my voicemail as well. Texting/data is working fine though. This all started after I changed plans to the November special - everything worked fine after porting from Virgin about 3 months ago. Any ideas? I have already sent a PM to a mod and haven't had any response (been four days now). Thanks!

Re: Sorry, we cannot complete your call, you do not have the required long distance add on

wedgey — Tue, 29 Nov 2016 02:31:33 GMT

Same here. I haven't had any kind of cell service for a week now. No data, voice, nor text.

I've PM'd the mods about my renewal issue a week ago but haven't heard any response yet.

Re: Sorry, we cannot complete your call, you do not have the required long distance add on

Rockdaddy22 — Tue, 29 Nov 2016 02:33:09 GMT

You guys havery different issuethan yhe OP.

Re: Sorry, we cannot complete your call, you do not have the required long distance add on

wedgey — Tue, 29 Nov 2016 02:39:45 GMT

I assumed they are related since any outgoing calls leads to it telling me I need a LD plan to make the call.

Re: Sorry, we cannot complete your call, you do not have the required long distance add on

Rockdaddy22 — Tue, 29 Nov 2016 02:46:26 GMT

I believe his is a problem with a specific area code. I'd start a new thread.

Re: Sorry, we cannot complete your call, you do not have the required long distance add on

stonechucker — Tue, 29 Nov 2016 04:12:14 GMT

Try dialling +1 before the 10 digit number.

Re: Sorry, we cannot complete your call, you do not have the required long distance add on

computergeek541 — Tue, 29 Nov 2016 06:51:30 GMT

@nursepav wrote:
I am calling a local toronto number and i'm getting Sorry, we cannot complete your call, you do not have the required long distance add on. I also cant accept calls or texts. my number is 437 580 xxxx

Don't post your entire phone number like that. Anyone can see it, and automated scripts are used by some robo-dialing companies to collect this type of information. As I mentioned in the other thread that you started, because 437 is very new, Public Mobile's database of phone numbers doesn't realize that your phone number is from Toronto and thinks that it is from a different province. You need to contact a Public Mobile moderator and have them correct this on their end.

Re: Sorry, we cannot complete your call, you do not have the required long distance add on

Rockdaddy22 — Tue, 29 Nov 2016 08:44:03 GMT

That's exactly correct geek 🙂

Re: Sorry, we cannot complete your call, you do not have the required long distance add on

daredogg — Tue, 29 Nov 2016 12:26:22 GMT

Whether or not an area code is new, it should already be added to the database before the numbers are released! I thought PM used Telus' network... but it seems the only thing being used are the cellphone towers...

I've got this error for toll-free numbers, but it said the call couldn't be completed. I remember getting those errors when I was with Vonage for voip alternate/fax line, but never on my cellphone (mind you I did have Canada-wide)!

Re: Sorry, we cannot complete your call, you do not have the required long distance add on

Rockdaddy22 — Tue, 29 Nov 2016 13:15:35 GMT

It's happen before, usually the tech guys get on it. I just wish the promo was nationwide for $135, that way we'd avoid most of this nonsense.

Re: Sorry, we cannot complete your call, you do not have the required long distance add on

Rockdaddy22 — Tue, 29 Nov 2016 13:15:57 GMT

Of course it should already be, but it's not.

Re: Sorry, we cannot complete your call, you do not have the required long distance add on

nursepav — Wed, 30 Nov 2016 00:37:35 GMT

I've had that number for 3 months with no issues, once the new billing cycle happened it keeps telling me to get a long distance plan for every call i make and i cannot call, text or have data. I contacted 4 mediators already but no ones responding. This is extremely frustrating as I need access to my phone for my job.

Re: Sorry, we cannot complete your call, you do not have the required long distance add on

jennart23 — Wed, 30 Nov 2016 15:17:03 GMT

I have the same issue for 5 days now. I sent a lot emails with no response. This is totally unacceptable.

Re: Sorry, we cannot complete your call, you do not have the required long distance add on

nursepav — Thu, 01 Dec 2016 02:54:37 GMT

This is nuts, i'm without my phone for 4 days now.

Re: Sorry, we cannot complete your call, you do not have the required long distance add on

wedgey — Thu, 01 Dec 2016 04:53:43 GMT

Yea. I believe the Mods are completely backlogged. I've been without service for 10 days now and none of my PMs have even been read.

Hopefully they can find a batch fix for everyone.

Re: Sorry, we cannot complete your call, you do not have the required long distance add on

Rockdaddy22 — Thu, 01 Dec 2016 11:57:22 GMT

@nursepav @wedgey You should start your own threads, put in the title how many days it's been. Also PM me the links if you do end up starting a thread, if you don't mind

Re: Sorry, we cannot complete your call, you do not have the required long distance add on

nursepav — Fri, 02 Dec 2016 22:25:29 GMT

I have waited 8 days now (no imcoming or outgoing tex/calls or data), no mod messaged me, and no one emailed me back from public mobile. I have prepaid 3 months already and I demand a full refund for those months. I have ported my number over to Chatr because this is unacceptable to have this bad of tech/customer service when there is a problem with your phone, and it appears to be because of a problem on your end. I require my phone for work, and I cannot be without it. I probably lost over $1000 worth of business that I could of had due to this issue. I want a full refund for 3 months, and I want it refunded back to me visa within 10 days or I will be calling visa and doing a chargeback. I am finished with this company.

Re: Sorry, we cannot complete your call, you do not have the required long distance add on

Rockdaddy22 — Sat, 03 Dec 2016 06:18:34 GMT

Then do a chargeback and wait 3 months for your credit company to deal with it.