topic Re: The number you have dialled is in a number range that has been blocked for security reasons. in Get Support

The number you have dialled is in a number range that has been blocked for security reasons.

HammerCraig — Wed, 05 Jan 2022 16:46:06 GMT

This is the message I get when trying to call the London number for British Airways. It is the only number they provide for dealing with refunds. I have already added the international calling add-on so that is not the issue. The message says to call *611 and speak to Telus if there are any questions but of course if I call *611 I don't get Telus since I have Public. Any ideas before I reach out to a moderator?

Re: The number you have dialled is in a number range that has been blocked for security reasons.

benfatto — Fri, 19 Jun 2020 12:21:26 GMT

Perhaps test whether it is specific to PM by calling from a landline, or another carrier.
Try checking the BA site for a local, say London, number instead.
I know some UK numbers charge back fees to the cell carrier, but PM is only prepaid.

Re: The number you have dialled is in a number range that has been blocked for security reasons.

Triguy — Fri, 19 Jun 2020 12:24:08 GMT

Check your self serve account under data and add-ons to make sure international calling has been added. When calling make sure to dial

dial 011 + 44 + phone#

Re: The number you have dialled is in a number range that has been blocked for security reasons.

gblackma — Fri, 19 Jun 2020 14:04:16 GMT

@HammerCraig if the above fails, add the TextNow app and use it over WiFi to make the call. Currently its free to England. Stay safe.

Re: The number you have dialled is in a number range that has been blocked for security reasons.

kselmak — Fri, 19 Jun 2020 13:36:00 GMT

TextNow gives you free Canadian number and free calls to Canada USA and UK

Give it a try

Re: The number you have dialled is in a number range that has been blocked for security reasons.

Dunkman — Fri, 19 Jun 2020 14:22:01 GMT

@HammerCraig

I did a quick google search for Telus blocking certain numbers. Sometimes it is due to security reasons and fraudulent issues. Some long distance calls also charge extra premium fees.

If above suggestions don't help, you will need to contact moderator to get that specific number unblocked.

https://community.koodomobile.com/android-81490/blocked-for-security-reasons-7793185

Re: The number you have dialled is in a number range that has been blocked for security reasons.

geopublic — Fri, 19 Jun 2020 15:23:21 GMT

@HammerCraig Best to submit a ticket to PM for investigation. It could be that Telus is incorrectly blocking that number.

Re: The number you have dialled is in a number range that has been blocked for security reasons.

CS_Agent — Fri, 19 Jun 2020 15:30:57 GMT

Hi @HammerCraig!

Please send us a private message so we can look into what is happening.

Public Mobile Team

Re: The number you have dialled is in a number range that has been blocked for security reasons.

Nezgar — Fri, 19 Jun 2020 15:47:42 GMT

Would 877-767-7970 work?

Listed on a BA page for "North American refund requests"

https://www.britishairways.com/en-us/information/help-and-contacts/north-america-refund-requests

Re: The number you have dialled is in a number range that has been blocked for security reasons.

Antoine-A — Wed, 11 Aug 2021 12:32:34 GMT

Any updates about this, were you able to resolve this?

Re: The number you have dialled is in a number range that has been blocked for security reasons.

softech — Wed, 11 Aug 2021 12:39:21 GMT

"Welcome to British Airway..."

it works for me.