topic Re: Over 1 Week Since Port Failure in Get Support

Over 1 Week Since Port Failure

crabblesnapple — Tue, 04 Jan 2022 18:19:26 GMT

Email support #4598-0115

I tried porting on the 20th, my old sim card stopped working soon after but I'm still stuck on my 'temp' Public Mobile number and if I try again it just says "We are experiencing difficulties in processing this request. Please contact Public Mobile for additional assistance."

I've emailed support with all the relevant details (phone number to port, old account #, PIN, IMEI etc), I've private messaged mods the same and even tweeted to the Public Mobile twitter account. I can understand if you guys have a backlog given the sale etc but it's been over a week now and I'm beginning to get frustrated, I need my number, it's causing problems with accessing important services (medical, ODSP etc)

I just want my phone number back.

@Dave_M @Brooke_C @Caroline_B @Caroline_D @Shazia_K @Mary_M @Saray_O

Re: Over 1 Week Since Port Failure

Luddite — Mon, 28 Nov 2016 23:03:58 GMT

You have done what is possible to activate Public Mobile support but seems your post has hung up.

Try accessing your old account to see if it is still showing "active". If so, perhaps your old voicemail still picks up when that number is called, and you could change your message to say please call your temp number, or pickup your voicemails there.

Beyond that I'm afraid you are stuck with the wait. Could be several more days.

Re: Over 1 Week Since Port Failure

crabblesnapple — Sat, 03 Dec 2016 01:18:38 GMT

I've tried that. Calling my old number gets a message like "6ut2 this number is not in service".
I did contact my old provider (Wind) to see maybe the issue is on their side of things but I was told that the port request was received and my account was deactivated (with 45 day period in which I can still sign in for records and troubleshooting).
I've now received a private message telling me to expect a wait of 72 hours as the port techs figure out what the problem is.

edit:number's been ported and everything works fine now

Re: Over 1 Week Since Port Failure

joanhayhoe — Sun, 17 Mar 2019 00:40:19 GMT

I am stuck with the same problem almost

Not getting answers to private messages with moderator team though. It's been over 48 hours and I have no service. Number is disconnected, but showing in my profile after a failed port.

I NEED HELP! STRANDED WITH NO PHONE!

Re: Over 1 Week Since Port Failure

Anonymous — Sun, 17 Mar 2019 00:42:24 GMT

@joanhayhoe wrote:
I am stuck with the same problem almost
Not getting answers to private messages with moderator team though. It's been over 48 hours and I have no service. Number is disconnected, but showing in my profile after a failed port.
I NEED HELP! STRANDED WITH NO PHONE!

@joanhayhoe - unfortunately moderator response time is slow right now, due to the promotions going on. Your just going to have to hold tight until they get to you.