topic Re: I Can Send Texts and Calls, But Can't Receive Them in Get Support

I Can Send Texts and Calls, But Can't Receive Them

fahad93 — Tue, 04 Jan 2022 18:19:24 GMT

Hello,

I signed up for the promotion and popped my sim in and everything seems to be okay, except I can't receive any texts or calls. I'm paying for PM and Wind right now for to get full service, (I don't think my number ported successfully, because my WIND sim is still active), but I obviously don't want to be paying for two services. I also messaged two mods and haven't heard back in more than a week, but I understand they're overwhelmed. Any help would be appreciated, thanks!

Re: I Can Send Texts and Calls, But Can't Receive Them

UDP7 — Mon, 28 Nov 2016 20:43:16 GMT

Any help for @fahad93 guys? @Shazia_K @Saray_O

Re: I Can Send Texts and Calls, But Can't Receive Them

CaNuCk07 — Mon, 28 Nov 2016 20:57:17 GMT

@fahad93 Your port is definitely stuck, have you checked your SIM since? or is your wind sim still working?

Re: I Can Send Texts and Calls, But Can't Receive Them

Luddite — Mon, 28 Nov 2016 22:52:41 GMT

Keep using the Wind SIM and follow this procedure:

http://productioncommunity.publicmobile.ca/t5/Announcements/Information-required-before-sending-a-message/m-p/85858#M5581

It will be several days before you have a response so you can try this:

http://productioncommunity.publicmobile.ca/t5/Discussions/How-I-fixed-porting-my-mobile-number-and-profile-account/m-p/106237#M31259

Unfortunately you may be stuck and need the ideas here:

http://productioncommunity.publicmobile.ca/t5/Getting-Started/BE-PREPARED/m-p/112014#M20827

Everyone is worn (almost) out by the activation delays from a too successful promo. 👺

Re: I Can Send Texts and Calls, But Can't Receive Them

fahad93 — Tue, 29 Nov 2016 02:30:21 GMT

Yup Wind sim still works. My phone has dual sim, so I set one sim for texts and calls and the other for everything else.

Re: I Can Send Texts and Calls, But Can't Receive Them

fahad93 — Tue, 29 Nov 2016 02:33:18 GMT

Thanks for the ideas, unfortunately didn't work, but I'll keep wating.

Re: I Can Send Texts and Calls, But Can't Receive Them

fahad93 — Thu, 01 Dec 2016 01:00:22 GMT

A mod was able to fix it, everything is working perfectly now. Thanks everyone for your help!

Re: I Can Send Texts and Calls, But Can't Receive Them

a6955567 — Thu, 01 Dec 2016 02:58:38 GMT

wait. The carrier switch might be still in progress. You can restart you phone every 30 minute to try.