topic Re: Security question in Get Support

Security question

Skippy — Wed, 05 Jan 2022 16:45:14 GMT

My daughter has a plan and she wants to change method of payment but she forgets security question how do you reset it

Re: Security question

hairbag1 — Thu, 18 Jun 2020 15:37:32 GMT

@Skippy wrote:
My daughter has a plan and she wants to change method of payment but she forgets security question how do you reset it

Top of this page, click on Get Help and click Chat with Simon...that'll get you started on process of moderator assistance.

Re: Security question

gpixel — Thu, 18 Jun 2020 15:37:55 GMT

@Skippy you can contact customer support here

https://www.publicmobile.ca/en/bc/get-help/articles/contact-a-moderator

make sure to check your inbox(top right corner envelope icon) periodically, for a message

Moderators are available from Monday to Friday from 8AM to Midnight EST and from Saturday and Sunday from 8AM to 10PM PM EST

Re: Security question

Triguy — Thu, 18 Jun 2020 15:41:53 GMT

Here’s when and how to contact the Moderator Team:

Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to the Moderator Team. Click here to get started.
Alternatively, you can send a private message to the Moderators by clicking here. You’ll need to be logged in to your Community account for the link to work.

Re: Security question

gblackma — Thu, 18 Jun 2020 15:45:26 GMT

@Skippy If you have access to her self service account Both can be done from within Once in to change the method of payment. Go here

When entering your debit/ credit card information:
1. Enter the credit card address exactly as it appears on your statement ( capitalize all if necessary ).
2. Leave the apartment field blank, if applicable enter your apt in the street address field ie xxx - street address.
3. Enter your postal code without spaces ( if there is a space on the credit card statement then enter the first 5 digits only with the space).

To change the security question look under your account number top rigjt of the overview page in your self service account. There's an option there to change it.

Welcome to the community. Stay safe.