topic Re: Accidental payment in Get Support

Accidental payment

Mattysucks — Wed, 05 Jan 2022 16:44:33 GMT

I was going to purchase add ons and didnt change the adding funds to actual payment so it sent the owing payment in 25$ and i only needed 15$. The remaining 10$ has not been used yet and just sitting my account balance. Is there anyway to get the 10$ back Onto my bank card.

Re: Accidental payment

Anonymous — Thu, 23 Apr 2020 20:09:41 GMT

@Mattysucks

You can just leave it there and your next renewal will use it.

Re: Accidental payment

Staliger — Thu, 23 Apr 2020 20:10:46 GMT

@Mattysucks PM is prepaid, so highly likely, you won't get refund. Even if you will be approved for it, it will take long time to return it to your bank. Just leave it on your account and use for future payment.

Re: Accidental payment

AE_Collector — Thu, 23 Apr 2020 20:43:41 GMT

Have you changed your mind about needing the add on that you originally added the money for? It is all the same "pot" so if your renewal used some of it up, add what you need now to have enough to purchase the add on. Otherwise the remaining funds will go towards your next renewal.

AE_Collector

Re: Accidental payment

Naepalm — Thu, 23 Apr 2020 20:27:02 GMT

@Mattysucks No, I don't believe so. You will have to let it sit there until next month 😞

Because it is prepaid there are no refunds.

Cheers

Re: Accidental payment

oglat — Thu, 23 Apr 2020 20:31:14 GMT

@Mattysucks

You can get it back but your renewal is likely to happen before you get that money back as it takes about 30 days for funds to go back to a card and your referral is in less than 30 days, it's better if you just leave it there and you will need only 15 to pay for the coming cycle.

Do you have autopay on? Your should, you can keep paying manually but collect the rewards nevertheless