topic Re: Green Text Messages Not Sending - iPhone 7 in Get Support

Green Text Messages Not Sending - iPhone 7

alocke — Wed, 05 Jan 2022 16:44:31 GMT

Green text messages aren't sending to some of my contacts... Why would that be? In my settings I have enabled SMS, restarted phone etc. iMessages are sending no problem.

Thanks - Adam

Re: Green Text Messages Not Sending - iPhone 7

AE_Collector — Wed, 17 Jun 2020 17:09:44 GMT

Ahh yes, my daughters always said “but Apple is SO user friendly”! I battle with Apple stuff start to finish. Are the iMessages that DO send all going to people who use an apple product?

AE_Collector

Re: Green Text Messages Not Sending - iPhone 7

RossN — Wed, 17 Jun 2020 17:11:21 GMT

@alocke hi you just press on the text until send as a text appears then press it

Re: Green Text Messages Not Sending - iPhone 7

LurganIeUk — Wed, 17 Jun 2020 17:43:06 GMT

@AE_Collector wrote:
Ahh yes, my daughters always said “but Apple is SO user friendly”! I battle with Apple stuff start to finish. Are the iMessages that DO send all going to people who use an apple product?

AE_Collector

OP is talking about green bubble messages. iMessage are blue bubble. I too admit to send/receive a text to/from another Apple device requires my phone to be on Data or Internet to allow iMessage to work. That sucks to have to remember to turn on Data when out. My daughter says her phone will switch automatically and works fine....but I doubt if she knows the difference between Data and Internet and quite likely she has her Data on all the time. Of which I think an iPhone (with Data on) with a strong internet signal will "switch" from Data to internet automatically. Texting for me only seems to work in the green bubble if the other user is NON Apple.

Re: Green Text Messages Not Sending - iPhone 7

fujiyama — Wed, 17 Jun 2020 18:21:53 GMT

Follow this guide and see if any of the steps work for you.

Re: Green Text Messages Not Sending - iPhone 7

LurganIeUk — Wed, 17 Jun 2020 22:29:21 GMT

@RossN wrote:
@alocke hi you just press on the text until send as a text appears then press it

I set up a text. All blue and held down the arrow button and got a bunch of bubble options etc.

Re: Green Text Messages Not Sending - iPhone 7

CalgaryBen — Thu, 18 Jun 2020 16:03:13 GMT

@alocke wrote:
Green text messages aren't sending to some of my contacts... Why would that be? In my settings I have enabled SMS, restarted phone etc. iMessages are sending no problem.

Unfortunately your question raises more questions to properly resolve this, but consider these:

What is your evidence that they aren't sending -- is it the red (!) with "Not Delivered", or do recipients inform you they didn't receive (while things look fine on your end)? If you see the red (!), tap on it and see if "Try Again" works.
Are you seeing issues with SMS-only messages, or do these include MMS (picture/video) messages?
In your Self-Serve portal, under "Plan and Add-Ons" --> "Usage History", do you see a record of your outgoing message to the intended recipient? If so, then I'd say everything on your phone and PM's side is good, and the problem is with the receipient.
Is this intermittent, or consistent with specific receipients? Have you had success texting these people in the past? Is it possible that the recipient's carrier isn't delivering message to them, or they've got some setting on their phone that's blocking?
There are a lot of free VOIP/SMS apps out there that are good for testing -- for example TextNow or TextFree. Get one or two of those, and use them for testing SMS to/from your iPhone for troubleshooting. That might provide some insight into what's working and what's not.

Hope that helps or gets you on the right track. If you provide responses to some of the above, we can narrow down the issue further.

Re: Green Text Messages Not Sending - iPhone 7

alocke — Sat, 20 Jun 2020 19:06:03 GMT

Messages sent to iPhone recipients either green or blue work no problem. The issue I've came to realize are messages sent to recipients without iPhones. Any experience on this one? Thanks! Adam

Re: Green Text Messages Not Sending - iPhone 7

LurganIeUk — Sat, 20 Jun 2020 19:28:41 GMT

@alocke wrote:
Messages sent to iPhone recipients either green or blue work no problem. The issue I've came to realize are messages sent to recipients without iPhones. Any experience on this one? Thanks! Adam

No, and keep in mind all text messages to NON iPhones should be green bubble and phone number only.

Re: Green Text Messages Not Sending - iPhone 7

alocke — Sat, 20 Jun 2020 19:45:25 GMT

Update on this issue...

Messages sent to iPhone recipients either green or blue work no problem. The issue I've came to realize are messages sent to recipients without iPhones. Any experience on this one? Thanks! Adam

Re: Green Text Messages Not Sending - iPhone 7

alocke — Sat, 20 Jun 2020 19:55:45 GMT

I understand the green/blue bubble difference but the problem still persists.

Re: Green Text Messages Not Sending - iPhone 7

fujiyama — Sun, 21 Jun 2020 04:24:57 GMT

@alocke have you tried following the guide in this link from my previous post?

Also read this thread, quite a few possible solutions posted there. Scroll to the bottom and click on "Read all replies >"

Re: Green Text Messages Not Sending - iPhone 7

Dunkman — Sun, 21 Jun 2020 05:30:48 GMT

@alocke

Maybe turn off iMessage to see whether that solves your issue.

CalgaryBen is PM's resident apple expert, so you could follow up with his earlier post.

Re: Green Text Messages Not Sending - iPhone 7

LurganIeUk — Sun, 21 Jun 2020 14:56:30 GMT

@alocke wrote:
I understand the green/blue bubble difference but the problem still persists.

All I can say is Apple iPhones Text/iMessage wise is a bit hokey. I never had data until I came to PM about 9 months ago. I have MMS, SMS, and iMessage all turned ON and that is the way it is going to stay. It appears to me Apple is promoting the use of Wi-Fi or Data to use iMessage, which I imagine all the carriers are quite happy about that. And there is NO WAY I am going to have "in the house settings" and "out of the house settings" to fumble with. So leaving the settings as is I have no problems with to/from texts to a NON Apple product and with when I am not on Wi-Fi or Data while I am out, my outbound text to an Apple product works...but I never see a reply on my iPhone (but my iPad sitting on the coffee table does) unless I am on Wi-Fi or Data. This is something that Apple needs to fix for the consumer.

My temporary resolution is to know where free Wi-Fi is and to occasionally turn my Data on and then back off.

Re: Green Text Messages Not Sending - iPhone 7

RossN — Sun, 21 Jun 2020 15:15:14 GMT

@LurganIeUk wrote:
@RossN wrote:
@alocke hi you just press on the text until send as a text appears then press it
I set up a text. All blue and held down the arrow button and got a bunch of bubble options etc.

@LurganIeUk hi if you set up a text/message and are sending it to an iphone what you are describing is what will happen but if you try to send that text to an android device with the settings the op is describing then you must press on the message to get the "send as a text" option to appear 😁

Re: Green Text Messages Not Sending - iPhone 7

LurganIeUk — Sun, 21 Jun 2020 15:26:13 GMT

@RossN wrote:
@LurganIeUk wrote:
@RossN wrote:
@alocke hi you just press on the text until send as a text appears then press it
I set up a text. All blue and held down the arrow button and got a bunch of bubble options etc.
@LurganIeUk hi if you set up a text/message and are sending it to an iphone what you are describing is what will happen but if you try to send that text to an android device with the settings the op is describing then you must press on the message to get the "send as a text" option to appear 😁

NOPE!!! I do nothing special to send to an android.

Re: Green Text Messages Not Sending - iPhone 7

alocke — Fri, 26 Jun 2020 15:20:58 GMT

I have tried all the methods other than last few that require you to do a reinstall, i'd rather avoid that. Thanks for the forum though. I'm still stuck on this issue.

Re: Green Text Messages Not Sending - iPhone 7

alocke — Fri, 26 Jun 2020 15:25:44 GMT

Update 2. Still not working. I appreciate all the support. I understand the option to send with a green-blue bubble that everyone is stating to do but that does not work for me. Like I mentioned before I'm having issues sending only to people in my contacts with Android phones - I can call people with Android phones but cannot text them. I really don't why, it's frustrating...I wish it was as easy as, 'resend as text message' - I still get the exclamation mark stating, ' not delivered' even when I have sent as text message.

Any other leads community...

Thanks again, Adam

Re: Green Text Messages Not Sending - iPhone 7

geopublic — Fri, 26 Jun 2020 16:11:57 GMT

@alocke What happens if you turn iMessage off, restart your phone and then try sending the message to your Android friends? Check you Public Mobile usage history to determine if the text went out.

To turn off iMessage:

Tap Settings, then scroll down and tap Messages.
At the very top of the next screen, you’ll see an “iMessage” setting with the switched turned on. Go ahead and flick the switch off.

Re: Green Text Messages Not Sending - iPhone 7

LurganIeUk — Sat, 27 Jun 2020 02:10:54 GMT

e@geopublic wrote:
@alocke What happens if you turn iMessage off, restart your phone and then try sending the message to your Android friends? Check you Public Mobile usage history to determine if the text went out.

To turn off iMessage:
Tap Settings, then scroll down and tap Messages.
At the very top of the next screen, you’ll see an “iMessage” setting with the switched turned on. Go ahead and flick the switch off.

Since an iPhone with iMessage turned on, cannot iMessage to an android the text would go in a green bubble. Problem is iPhone to iPhone using a phone number with one iPhone with data/internet on and the other is not.