topic Change Plan in Get Support

Change Plan

Dimba — Wed, 05 Jan 2022 16:44:09 GMT

Hello,

I have tried to change my plan but there are no options at all. What I need to do?

Thanks,

Dimba.

Re: Change Plan

JoyLuck — Wed, 17 Jun 2020 03:53:55 GMT

I just tried and it does work. Clear your browser cache/history/cookies. Close browser and open a new browser in incognito/private mode. Also, you can try a different browser.

When you change plans if you choose change plan now you will not get any credit for your existing plan so you may want to choose change on next renewal date.

Re: Change Plan

computergeek541 — Fri, 26 Jun 2020 18:50:04 GMT

@Dimba wrote:
Hello,

I have tried to change my plan but there are no options at all. What I need to do?

Thanks,
Dimba.

I know that clearing the browswer's step is a good step, but I think that many times, people believe that solved the issue, but it was just coincidence. In my many cases, all you have to do is try later. This blank plan thing on the self serve page is a long-standing issue and appears to be random.

Saying that, I have seen it when there is something wrong with the website, incognito mode is the only thing that will get the self serve site to working properly in some browsers, but no such steps being necessary when using a different web browser.

[highlight by Luddite]

Re: Change Plan

Danchvn — Wed, 17 Jun 2020 12:45:44 GMT

@Dimba I did have some issues with the site a little while back and read a message here about ad blockers possibly causing some problems. I turned mine off for the Public Mobile sites (Self Serve and Community) and haven't had any further troubles.

Re: Change Plan

Dimba — Thu, 18 Jun 2020 00:40:46 GMT

Thanks to everyone for support!

Just to keep you informed the plans have appeared a little later. All I had to do is to wait.

Re: Change Plan

jukos — Tue, 21 Jul 2020 22:13:41 GMT

I too have this issue right now. Changing browser a no go. I am hoping its just a timing thing with the website as someone has pointed out.

Re: Change Plan

jukos — Wed, 22 Jul 2020 23:51:18 GMT

back to say that I waited a day and sure enough the change plan page populates(works).