topic Re: Got a new phone, put sim in but no data!! in Get Support

Got a new phone, put sim in but no data!!

Chrismarques79 — Wed, 05 Jan 2022 16:44:00 GMT

So i moved sim from old phone to new phone it connects fine I can make calls it shows LTE and 4g but data doesn't work. I can get to the public mobile page and it tells me I've used all my data but I check my account and it hasn't been all used.

I've checked my apn and it looks right . I've reset wiped my phone and once it boots up it shows LTE so it looks like it's getting apn info from sim? but still can't get data at all.

Also my phone is a Samsung galaxy a30s

Could a mod reach out to me for support?

Re: Got a new phone, put sim in but no data!!

NDesai — Tue, 16 Jun 2020 23:43:08 GMT

@Chrismarques79 Where do you see the error that tells you all data have been used? Data not working when it is available to use is likely an issue with the APN. Please double check all entries and make sure it matches. https://apn-canada.gishan.net/en

Re: Got a new phone, put sim in but no data!!

Naepalm — Tue, 16 Jun 2020 23:59:53 GMT

@Chrismarques79

can you take a screen shot of your overview page and zoom in on the portion that shows how much data you have left?

If it is telling you have data available but at the same time telling you, you dont have data thats confusing?

Your APN settings are fine from what I see.

edit: the reason I suggested the Mods us because of this statement,

"I can get to the public mobile page and it tells me I've used all my data but I check my account and it hasn't been all used"

Are these two seperate places you are checking?

Re: Got a new phone, put sim in but no data!!

computergeek541 — Tue, 16 Jun 2020 23:46:45 GMT

If the data is working in the previous device, this isn't an account issue and moderatora wouldn't be able to do anything for you. I assume if you your sim back in the old phone, data still works?

In your APN settings, check if APN type says:

default,mms

Also, APN settings aren't on your sim. They have to programmed correctly by the device manufacturer or the user.

Re: Got a new phone, put sim in but no data!!

gpixel — Wed, 17 Jun 2020 00:11:38 GMT

@Chrismarques79 is this Samsung a30s a north American version or international? if it's the dual sim version try using the other sim slot.

Re: Got a new phone, put sim in but no data!!

gblackma — Wed, 17 Jun 2020 00:08:29 GMT

@Chrismarques79 ret your network settings and restart you phone. Samsungs will fetch the correct settings. Enable data. If you can send an mms text message, then your apnnsettings are correct,

Swipe up

Swipe up.
Select Settings.
Select Connections.
Select Mobile networks.
Select Access Point Names.
Select the Menu button.
Select Reset to default.
Select Reset. Your phone will reset to default Internet and MMS settings. Network problems should be solved at this point. Remember to turn off your Wi-Fi before testing.

Stay safe. Welcome to the community.

Re: Got a new phone, put sim in but no data!!

computergeek541 — Wed, 17 Jun 2020 00:25:46 GMT

@gpixel Whichever version of this phone the customer has, switching sim card slots wouldn't likelt fix a no data issue.

For some older dual sim slot devices, only 2g, or only 2g and 3g (but not LTE) would work in one of the slots. This isn't the issue here because the customer is able to make phone calls. This means that the person is connected to the network. The 3g/HSPA+ network is fully capable of providing everything needed to allow all data activities.

Re: Got a new phone, put sim in but no data!!

gpixel — Wed, 17 Jun 2020 01:55:24 GMT

@computergeek541 thanks for the ufo 👍

Re: Got a new phone, put sim in but no data!!

Chrismarques79 — Wed, 17 Jun 2020 13:57:16 GMT

I dont have the phone with my right now so i cant exactly say what happens.

but i get a notification to login to publicmobile. i press on it and it takes me to a webpage and that gives me a certificate warning, i press on ignore warning and then it loads a publicmobile.ca website and within that website it shows me reasons as to why i may not have data. (ill try to take a screenshot next time)

Tonight I'll verify all APN settings as you mentioned.

also I've tried the 2nd sim slot and the same happens.

Re: Got a new phone, put sim in but no data!!

Chrismarques79 — Wed, 17 Jun 2020 15:09:02 GMT

So when i log into my account. I dont see any info on my data

im on the old 120$/12gb plan

Re: Got a new phone, put sim in but no data!!

gblackma — Wed, 17 Jun 2020 14:34:48 GMT

@Chrismarques79 please go here

https://productioncommunity.publicmobile.ca/t5/media/gallerypage/user-id/140332/tab/all

And delete the first screenshot it shows your phone number. Thanks . Stay safe.

Re: Got a new phone, put sim in but no data!!

Anonymous — Wed, 17 Jun 2020 14:36:23 GMT

@Chrismarques79 wrote:
So when i log into my account. I dont see any info on my data

im on the old 120$/12gb plan

The overview page would have been better. Is your account in suspension? It says Expired in the details area.

But it seems to suggest that you've used all your data for the current term.

Re: Got a new phone, put sim in but no data!!

benfatto — Wed, 17 Jun 2020 14:38:58 GMT

@Chrismarques79 No data add-on showing means you've used all your data allowance. Unless this was immediately after your plan renewal, in which can you will need to contact the moderators.

Re: Got a new phone, put sim in but no data!!

fujiyama — Wed, 17 Jun 2020 16:12:59 GMT

If you still have data on your plan, and you're getting that "please sign in" notification, it could be because of the data usage settings on your phone.

Go check: Settings > Connections > Data Usage > Billing cycle and data warning

... or similar menu options on your phone

But then in more recent posts there is mention that you don't see data when you log in, which makes it an entirely different issue. You may have just used up all your data on your current plan cycle 🤔

Re: Got a new phone, put sim in but no data!!

gpixel — Wed, 17 Jun 2020 16:24:06 GMT

@Chrismarques79 you most likely used all your data allotment. your plan has a total of 12gb of data, spread over 90 days. once it's consumed you have no more data till your next 90day renewal