topic Re: Call forwarding in Get Support

Call forwarding

carlaspapa — Wed, 05 Jan 2022 16:43:48 GMT

I'm on the $15 plan with 100 out going minutes only. I have a chance to use a friend's phone for a couple months with unlimited calling. Can I forward my phone number to that phone and would it cost me minutes on my outgoing minutes or not?

Re: Call forwarding

Anonymous — Tue, 16 Jun 2020 22:13:56 GMT

@carlaspapa wrote:
I'm on the $15 plan with 100 out going minutes only. I have a chance to use a friend's phone for a couple months with unlimited calling. Can I forward my phone number to that phone and would it cost me minutes on my outgoing minutes or not?

Officially yes. Unofficially...let's not have too long a conversation about it shall we 🙂

Re: Call forwarding

Naepalm — Tue, 16 Jun 2020 22:15:35 GMT

@carlaspapa

Call forwarding will count toward your outbound minutes, unfortunately.

Not sure how many calls you think will be forwarded, you could do a 500min add on.

Re: Call forwarding

carlaspapa — Tue, 16 Jun 2020 22:25:25 GMT

Okay that's confusing so does that mean it could but at the moment it doesn't?

Re: Call forwarding

carlaspapa — Tue, 16 Jun 2020 22:27:21 GMT

Hi naepalm, if I have to use my add-on which I have to call forward then there is no point in call forwarding and using my friend's phone. I just thought I could save my add-on if I can use that phone and not use my minutes on my plan does that make sense?

Re: Call forwarding

darlicious — Tue, 16 Jun 2020 22:31:33 GMT

@carlaspapa

To the best of my knowledge it doesn't use your outgoing minutes but as @Anonymous has stated that's unofficial. So it could change and start charging against your outgoing minutes. But @Nezgar is the expert in this area and can probably direct you with the link to call forwarding in the help pages faster than I can!

Re: Call forwarding

Naepalm — Tue, 16 Jun 2020 22:38:46 GMT

@carlaspapa yeah that makes a lot of sense. From anything I have read in the community the responses havd been yes it uses minutes. You can set it up and try as @darlicious mentioned it not counting against your minutes.

Re: Call forwarding

Anonymous — Tue, 16 Jun 2020 22:39:39 GMT

What officially uses minutes

Re: Call forwarding

Nezgar — Tue, 16 Jun 2020 22:49:27 GMT

@Anonymous wrote:
What officially uses minutes

Yeesh, the official page states "forwarding calls will use plan minutes." - which was true for unconditional call forwarding under the old $10 and $15 plans, but definitely not the case for the current $15 plan... I just submitted a feedback comment on that page.

And further detail - "conditional" call forwards never consumed minutes under the old $10 & $15 plans either. (Otherwise your minutes would be consumed by people reaching your voicemail)

Re: Call forwarding

Naepalm — Tue, 16 Jun 2020 22:48:54 GMT

@Anonymous well shows no alternatr solution for call forwarding so I guess it does use minutes did @Nezgar have a work around for this?

Re: Call forwarding

Naepalm — Tue, 16 Jun 2020 22:50:34 GMT

@Nezgar thanks for the clarity! 😀

Re: Call forwarding

Anonymous — Tue, 16 Jun 2020 22:54:49 GMT

No workaround.

The $10 plan consumes minutes for global forwarding. Not for conditionals.

The $15 plan doesn't consume minutes for any forwarding.

Nezgar is the more recent, more active, super helpful poster to be up on this. These topics have long since been hashed out.

Re: Call forwarding

Nezgar — Tue, 16 Jun 2020 22:58:42 GMT

@Naepalm wrote:
@Anonymous well shows no alternate solution for call forwarding so I guess it does use minutes did @Nezgar have a work around for this?

Well, if you still have any doubt about my claims, you can still forward all your calls "completely officially" without consuming minutes by programming all 3 of the conditional forwards to your new number. If your PM SIM is removed, and not online - calls will immediately forward just like unconditional call forwarding instead of the usual behaviour of it going to your voicemail.

Set it with this code:

*004*10digitnumber#

Afterwards, reset all three back to your original voicemail conditional forwarding behaviour by dialing: ##004#

Re: Call forwarding

Naepalm — Tue, 16 Jun 2020 22:57:02 GMT

@Nezgar @Anonymous

Why in the world doesnt PM change what their info page says. Tough for us trying to help others when the information we are using is incorrect lol.

I assume Nezgar comment on that page then must be "change what your info is on your website its misleading!"

Re: Call forwarding

kselmak — Tue, 16 Jun 2020 22:58:03 GMT

@carlaspapa

Officially yes

But System had many glitches

Mine are not counted for some reason

If you use it it's better not to abuse it and overuse it, it will give Publicmobile incentive to fix the glitch.

I mean if you don't receive too many calls it's not a big deal.

You are better off using fongo with call transfer, it's almost as good as callback.

Re: Call forwarding

carlaspapa — Tue, 16 Jun 2020 23:14:22 GMT

Okay thanks everybody for your help I think I've got it now. I might have to come back and ask for help when I do the call forwarding if I get confused.

Re: Call forwarding

Anonymous — Tue, 16 Jun 2020 23:25:58 GMT

@Naepalm wrote:
@Nezgar @Anonymous
Why in the world doesnt PM change what their info page says. Tough for us trying to help others when the information we are using is incorrect lol.

I assume Nezgar comment on that page then must be "change what your info is on your website its misleading!"

Well...we can't be certain whether it's a bug or a feature. And then as we know...things get changed at a snails pace around here. So better just to let sleeping dogs lie as the saying goes.

Re: Call forwarding

kselmak — Wed, 17 Jun 2020 00:35:39 GMT

Once your friend needs the phone back you should consider installing fongo.

Your can call yourself with it, then transfer the call to your destination. At that moment fongo disconnects and the conversation is only between your cell and the number you wanted to call (you can walk out of WiFi area or off your data)

I just transferred a call like that and fongo used about 0.07 megs of my data

Re: Call forwarding

hyT — Wed, 17 Jun 2020 02:53:49 GMT

@carlaspapa

I am puzzled by this. Your $15 PM plan has unlimited incoming minutes. So you really don't need to forward your number. You can use your friend's phone just for free outgoing calls. May be you just don't want to have to carry two phones?

Re: Call forwarding

Anonymous — Wed, 17 Jun 2020 02:59:12 GMT

@hyT wrote:
@carlaspapa
I am puzzled by this. Your $15 PM plan has unlimited incoming minutes. So you really don't need to forward your number. You can use your friend's phone just for free outgoing calls. May be you just don't want to have to carry two phones?

I love it when someone comes along with a whole new perspective and says well..um..why not just do this?

The question asked was answered but we all went that direction due to the question asked.

Of course! Just use the friends phone for outgoing.