topic Re: Need SIM card PUK. in Get Support

Re: Need SIM card PUK.

donduncan — Wed, 05 Jan 2022 16:43:29 GMT

Need sim card puk

Re: Phone

donduncan — Tue, 16 Jun 2020 17:38:10 GMT

Need PUK

Re: Phone

JoyLuck — Tue, 16 Jun 2020 17:52:16 GMT

@donduncan wrote:
Need PUK

If you need a puk code contact the Moderator Team (Public Mobile representative) for assistance:

Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to the Moderator Team. Click here to get started.
Alternatively, you can send a private message to the Moderators by clicking here. You’ll need to be logged in to your Community account for the link to work.

If incorrect PUK is entered ten times in a row, the sim will not work anymore.

Re: Phone

Triguy — Tue, 16 Jun 2020 17:48:40 GMT

Here is a previous thread with an explaination by one of the oracles, Luddite. https://productioncommunity.publicmobile.ca/t5/Getting-Started/PUK-Code/m-p/423240

Re: Need SIM card PUK.

Luddite — Tue, 16 Jun 2020 18:22:58 GMT

@donduncan FYI: Moved your post; always best to begin a new topic than add to an old one.

[Also, common questions merged]

Re: Need SIM card PUK.

Luddite — Tue, 16 Jun 2020 18:26:22 GMT

@donduncan wrote:
Need sim card puk

Did you get that message as soon as you inserted the newly activated PM SIM? If so, that phone is almost certainly locked to the original carrier. New PM SIMs never require a PUK "out of the box".

Re: Need SIM card PUK.

gblackma — Tue, 16 Jun 2020 18:29:12 GMT

@donduncan if this is a new activation and the first time you inserted the pm SIM into the phone and it asked for a puk unlock code then it's locked to your previous provider contact them and ask them to unlock it for you. You will need your imei number dial dial *#06# to get it. If its a Samsung phone, contact Samsung online and ask them to unlock it for you. Welcome to PM. Stay safe.

If you locked yourself out, do as @JoyLuck says and contact the moderators.