topic Difficulty reactivating plan - 'Plan expired'? in Get Support

Difficulty reactivating plan - 'Plan expired'?

Karakum — Wed, 05 Jan 2022 16:43:27 GMT

I'm trying to reactivate my plan - I've added the balance to the account so no payment is due, but still cannot activate my plan (not receiving texts/data). I am within the 90 days to reactive the plan, but under account status it says 'Plan expired'. Can someone please advise me whether I need to choose a new plan, or if there is another option to successfully activate my plan, as it had offers attached I don't want to loose? Thanks!

Re: Difficulty reactivating plan - 'Plan expired'?

harshad — Tue, 16 Jun 2020 16:51:19 GMT

If the plan you were on is no longer available and your account had expired, you may very well have to opt for an in-market plan. Alternatively, try escalating it to a Mod to see if they can help with it. Hope this helps.

Re: Difficulty reactivating plan - 'Plan expired'?

gpixel — Tue, 16 Jun 2020 16:53:31 GMT

@Karakum make sure lost/stolen mode isn't enabled. if it is, disable it and try adding $1 to jump start it, then try again

contact customer support here if it's still not working

https://www.publicmobile.ca/en/bc/get-help/articles/contact-a-moderator

make sure to check your inbox(top right corner envelope icon) periodically, for a message

Moderators are available from Monday to Friday from 8AM to Midnight EST and from Saturday and Sunday from 8AM to 10PM PM EST

Re: Difficulty reactivating plan - 'Plan expired'?

gblackma — Tue, 16 Jun 2020 17:02:39 GMT

@Karakum while you wait for moderator response. Try these tricks to restart/ reset your phone service. You could try in order:
1. Restarting your phone. Turn your phone off, wait 30 seconds and restart.
2.Putting your phone on aeroplane mode for 5 minutes. Take it off and restart.
3.From your self service account enable the lost/ stolen feature log out, wait 5 minutes, log in and take it off. Log out and restart your phone.

4. Add $2 through One Time Payment to your account and restart your phone .

Re: Difficulty reactivating plan - 'Plan expired'?

Karakum — Tue, 16 Jun 2020 17:25:56 GMT

Thank you so much - Finally fixed!! Adding $1 to the account seemed to kick it into action, so thank you!

Re: Difficulty reactivating plan - 'Plan expired'?

Karakum — Tue, 16 Jun 2020 17:26:49 GMT

Thank you for your help, problem fixed with adding $1 to the account 🙂

Re: Difficulty reactivating plan - 'Plan expired'?

Karakum — Tue, 16 Jun 2020 17:27:33 GMT

Thank you so much, I've been battling with this for an hour and this fixed it, so thankyou!

Re: Difficulty reactivating plan - 'Plan expired'?

computergeek541 — Tue, 16 Jun 2020 19:26:45 GMT

@harshad wrote:
If the plan you were on is no longer available and your account had expired, you may very well have to opt for an in-market plan. Alternatively, try escalating it to a Mod to see if they can help with it. Hope this helps.

An account going to into expired status does not ever force a customer to choose a new price plan. In fact, by default, the customer is locked into the same plan was already being subcribed to before payment was missed for the previous renewal. The plan does not get lost until the account is in suspended status for 90 days, and at that time, the entire account would get closed.

There is the possibility that any promotional bonuses could get lost if account goes into suspended status, but that really depends on the terms of that promotion. However, the actual plan doesn't get changed as a result of that.

Re: Difficulty reactivating plan - 'Plan expired'?

lila18 — Mon, 18 Jan 2021 18:48:00 GMT

Thank you so much - Adding $1, the system allowed me to pay January fee. I wanted to continue with the same plan. I had no need to renew my plan. Finally fixed!!