topic Re: Porting Partially Completed in Get Support

Porting Partially Completed

edmundau — Tue, 04 Jan 2022 18:19:09 GMT

Hi @Mary_M I think my problem is partial completed porting. I can make calls but unable to receive calls. I've already leaving all the details using Contact Us on 11/23/16. But as at today still no response. I'm so desperated and can't go to sleep everyday... Would you please kindly help me to resolve this? I'm greatly appreciated!!!

Re: Porting Partially Completed

mimmo — Mon, 28 Nov 2016 04:25:16 GMT

have you tried using your old sim? it likley works. use that till Mary gets back to you. You should private message mary with your details aswell because i believe the two systems (forum and contact form) are different.

Re: Porting Partially Completed

edmundau — Wed, 30 Nov 2016 04:13:23 GMT

Thanks @mimmo. That's what I do in the mean time. Do you know how to send private message to Mary?

Hi @Mary_M can u tell me roughly how long I need to wait? So at least I have an idea. Thanks for your help!

Re: Porting Partially Completed

mimmo — Wed, 30 Nov 2016 04:40:18 GMT

clcik on her name in previous post, on right you will see send private message.

send her all your info nessisary.

phone number

account number(old one)

old account name

sim card number if you have it.

send her a link to this thread as well.

this way you avoid her coming back and asking for it.

Re: Porting Partially Completed

Mary_M — Sat, 03 Dec 2016 22:21:47 GMT

Hey @edmundau!

Thank you so much for your patience 🙂

I got in touch with someone from the porting department, and the port has been completed! Please view your private messages for more info 🙂

Cheers,

Mary

Re: Porting Partially Completed

rlee4 — Sun, 04 Dec 2016 00:24:48 GMT

Hi @Mary_M, I see you have helped others and I've been waiting since Nov 19 for a full port. I can make calls but unable to receive calls. I've already PM @Brooke_C on another thread and have emailed in and given a support request number. But as of today still no response from anyone. On another thread, @Dave_M said wait time is around 12 days. I'm going on 15 days now without full service. Pulling my hair out. Would you please kindly help me to resolve this? It would be greatly appreciated!