topic Re: No Service in Get Support

No Service

arafhaali — Wed, 05 Jan 2022 16:43:21 GMT

When I joined PM I wasn’t having any issues at all then suddenly 4-5 months ago I lost service completely. It’ll reconnect for a few seconds(one bar) then no service again. Today my account appeared to be suspended then i updated my payment... rebooted my phone, restarted network settings and still nothing. What could be the issue? Please help

Re: No Service

Staliger — Tue, 16 Jun 2020 15:50:07 GMT

@arafhaali Is your account active in self-service? What is the model of your phone? Did it happen before? Can you try using the sim in another phone? Thanks.

Re: No Service

Triguy — Tue, 16 Jun 2020 15:54:40 GMT

Check your account status. If there is an reactive button try clicking on it. Try making a manual payment of a $1. Try rebooting your phone.

Re: No Service

hairbag1 — Tue, 16 Jun 2020 15:55:43 GMT

@arafhaali...did you buy your phone as used or off of kiji ? Maybe a stolen phone ?

Go to the top of this page and click on Get Started. Scroll down a bit ...you'll be able to use the tool to see if your phone is still compatible and not blacklisted.

Re: No Service

gblackma — Tue, 16 Jun 2020 15:58:50 GMT

@arafhaali could you put your SIM into another phone to see if if its a phone or PM problem. Thanks. Stay safe.

Re: No Service

gpixel — Tue, 16 Jun 2020 16:28:19 GMT

@arafhaali did you make a payment or did you just update your card details?

you need to add funds into your self serve account. once the funds are added, click on the reactivate button. you can also pay with a voucher or Xoom.

Re: No Service

danduf1981 — Wed, 17 Jun 2020 16:22:32 GMT

This was my thought as well.

Re: No Service

Coffestain — Wed, 17 Jun 2020 16:47:39 GMT

I added a voucher I just bought and it won’t except it. What do I do

Re: No Service

Coffestain — Wed, 17 Jun 2020 16:48:32 GMT

No just tried to add a voucher but it won’t take it

Re: No Service

Coffestain — Wed, 17 Jun 2020 16:57:25 GMT

I can’t make a payment. I had it on auto pay but my credit card was hacked just a couple of days before payment due. Bank closed the account and are sending me a new one meanwhile my phone has been canceled. I bought a voucher at Walmart but mobility won’t accept it. I don’t have a visa debit just the regular bank debit which it won’t accept. What do I do

Re: No Service

Anonymous — Wed, 17 Jun 2020 17:02:36 GMT

@Coffestain wrote:
I bought a voucher at Walmart but mobility won’t accept it.

Did you also try remitting it in the 611 service? Sometimes vouchers don't become active until the next day though. Make sure you're typing in the proper 12 digit code.

You could also buy vouchers online from recharge.com or ding.com. There's a convenience fee though.

And lastly there are online and some stores that will do instant top-ups to your phone number. But I would prefer not to use them personally.