topic Re: Cannot access and use data. in Get Support

Cannot access and use data.

4public — Wed, 05 Jan 2022 16:43:16 GMT

Since activation yesterday, anytime I tried to access and use data, is am not able. I have to use someone's data from another carrier to access and send this info. Why please?. I signed up for the $35.00 2 GB promo.

Thank you.

Re: Cannot access and use data.

gpixel — Tue, 16 Jun 2020 15:25:07 GMT

@4public what's the make and model of your phone?

Re: Cannot access and use data.

gblackma — Tue, 16 Jun 2020 15:26:42 GMT

Welcome to pm @4public . What's the make and model of your phone? There may be a problem with the APN settings. Stay safe.

Re: Cannot access and use data.

will13am — Tue, 16 Jun 2020 15:29:19 GMT

@4public , please ensure the mobile data is enabled on your phone and confirm that the APN settings are as follows. Refer to the following knowledge base link on setting up the APN. The APN settings are as follows.

APN Settings:
Name: Public Mobile
APN: sp.mb.com
Proxy: Not set
Port: Not set
Username: Not set
Password: Not set
Server: Not set
MMSC: http://aliasredirect.net/proxy/mb/mmsc
MMS proxy: 74.49.0.18
MMS port: 80
MCC: 302
MNC: 220
Authentication type: Not set
APN type: default,mms,supl
APN protocol: IPv4
APN roaming protocol: IPv4
APN enable/disable: APN enabled
Bearer: Unspecified

Re: Cannot access and use data.

Staliger — Tue, 16 Jun 2020 15:30:10 GMT

@4public Can you send MMS? Messages with text/video? If not, probably the problem is with APN settings. Restarting your phone didn't help, right?

Re: Cannot access and use data.

gblackma — Tue, 16 Jun 2020 15:41:14 GMT

@4public In general, ( leave no spaces)