topic Re: Account activation request has failed in Get Support

Account activation request has failed

alvaro1 — Tue, 04 Jan 2022 18:19:06 GMT

Hi there,

Just activated my sim card and although it seemed to take payment, a message stating "Sorry, your account activation request has failed. Please visit our online community at href=" https://publicmobile.ca/community" Target="_blank">publicmobile.ca/community for assistance."

popped up in red letters.

I'm not able to log in into my account and my PM sim card is not active.

Please help

Thanks

Re: Account activation request has failed

Mana — Mon, 28 Nov 2016 02:59:39 GMT

There may be a problem with the servers.

When did you buy your sim?

Re: Account activation request has failed

xCameron94x — Mon, 28 Nov 2016 03:08:45 GMT

you shouldnt post your account # on here

Re: Account activation request has failed

alvaro1 — Mon, 28 Nov 2016 03:26:05 GMT

Thanks have edited the message

Re: Account activation request has failed

Luddite — Mon, 28 Nov 2016 16:51:44 GMT

@alvaro1 You have caught one of the activation bugs and need to follow this procedure:

http://productioncommunity.publicmobile.ca/t5/Announcements/Information-required-before-sending-a-message/m-p/85858#M5581

If you are planning to transfer a number to Public Mobile DO NOT do that when activating. Take a temporary number and initiate the transfer from tour account once you are sure everything is working. Do not close your old account; that happens automatically.

Check your credit card to see if a payment has been taken. If yes, do not pay again.

Another post worth reading:

http://productioncommunity.publicmobile.ca/t5/Getting-Started/The-Guide-to-Headache-Free-PM-Signup/m-p/99033#M18556

Re: Account activation request has failed

Rockdaddy22 — Mon, 28 Nov 2016 16:54:05 GMT

I just hate that when you get a new number then port, it won't let get referrals without a mods help. These 🐜🐜 really suck 😞

Re: Account activation request has failed

alvaro1 — Tue, 29 Nov 2016 00:15:48 GMT

So basically re-do the activation but with a new number and then port it?

Just tried to do a new activation with the same Sim card and it says invalid Sim.

Not sure what else I can do?

Thanks

Re: Account activation request has failed

Mana — Tue, 29 Nov 2016 00:19:26 GMT

Since you have already activated the sim, you can't reactivate it, thats why you are getting that error message.

Re: Account activation request has failed

alvaro1 — Tue, 29 Nov 2016 00:20:28 GMT

So only solution is message a MOD and wait I guess?

Re: Account activation request has failed

Mana — Tue, 29 Nov 2016 02:03:56 GMT

Yes, unfortunately. There's not much you can do for now but to contact one of the mods