topic Re: Usage History in Get Support

Usage History

Rhia — Wed, 05 Jan 2022 16:43:14 GMT

On many days between 12 and 1pm my cell usage shows Item Web two times with large amounts of data which makes no sense. Therefore I have no data left too early. Any explanations pls?

Re: Usage History

Staliger — Tue, 16 Jun 2020 15:02:00 GMT

@Rhia Was your data option enabled? Probably your phone apps automatically updated. What is the model of your phone?

Re: Usage History

Triguy — Tue, 16 Jun 2020 15:28:25 GMT

Make sure to disable auto updates for apps using data and turn off GPS.

https://www.publicmobile.ca/en/on/get-help/articles/managing-your-data-usage

Re: Usage History

will13am — Tue, 16 Jun 2020 15:13:51 GMT

@Rhia , can you check your phone to see if the app data usage showing there matches to what is showing in your self serve account? If I were to guess, it seems like a sync function is at work.

Re: Usage History

gpixel — Tue, 16 Jun 2020 15:17:54 GMT

@Rhia the time you are seeing doesn't necessarily mean those are the times you are using data. those times are when the system updates the "view my usage" stats. it compiles all your usage from the previous day and splits it into 2 sections.

Re: Usage History

Staliger — Tue, 16 Jun 2020 15:18:55 GMT

@Rhia If you use Android, you can try this APP, DataWitness, it tracks your data usage: https://play.google.com/store/apps/details?id=com.iwik.datawitness

I believe, Apple also has something similar.