topic Re: Activation gone wrong in Get Support

Activation gone wrong

cynk11 — Tue, 04 Jan 2022 09:50:39 GMT

I was suspended with koodo yesterday right before I got my sim card...I want to transfer phone number but it wasn't clear to me to keep old sim in phone while activating ...I need a phone as I'm losing business at Christmas. Please please help

Re: Activation gone wrong

esjliv — Thu, 23 Dec 2021 18:00:40 GMT

@cynk11 wrote:
I was suspended with koodo yesterday right before I got my sim card...I want to transfer phone number but it wasn't clear to me to keep old sim in phone while activating ...I need a phone as I'm losing business at Christmas. Please please help

@cynk11

Get help with Customer Support (CSA)

Two ways to contact CSA:

1- Put in a ticket through SIMon Bot (usually faster method to get in contact with the Public Mobile Customer Support) by clicking on the bottom, right chat bubble.
OR
2- Private message the Customer Support here (slower method): https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Activation gone wrong

softech — Thu, 23 Dec 2021 18:08:45 GMT

@cynk11 usually porting requires an active account. So, your Koodo account should be active while porting.

Luckily, you are porting within Telus family. Activate the line with a new number first. Then open a ticket with PM and they might be able to do you a favour to port you the number without you reactivate your suspended Koodo account.

Let us know how it turns out