topic Re: Support Request #4504-3873 in Get Support

Support Request #4504-3873

triple84u — Tue, 04 Jan 2022 18:19:04 GMT

I need help and no one has replied to my emails since Nov18. Activated 2 sims cuz didn't know how to port - currently double paying for service with existing provider and PM. Existing provider next top up due in a few days. Do not want to triple pay!

Re: Support Request #4504-3873

mimmo — Mon, 28 Nov 2016 03:10:59 GMT

who are you porting from? you should be able to do it yourself in selfserve.

then click this link (plan and add ons, ->change phone number)

click transfer phone number

the enter number and check eligibility

make sure you know your old account number and name exactly as is on your account, also put an alternate number of a friend. and click i am authorised before doing anything else.

there is a full list of things to do when porting somewhere in the forum

Re: Support Request #4504-3873

mimmo — Mon, 28 Nov 2016 06:22:34 GMT

Glad you managed to port one of the numbers. Please send the info you sent me in a private message to onr of the moderators.

I am not sure why you are getting the " I'm not authorized to transfer". message on your second account when you try to transfer. Maybe other community members know more.

Is your contact info on the PM account the same or different than the porting account? Was is the same or different on the account you ported?