topic Re: Unable to login or contact customer service in Get Support

Unable to login or contact customer service

micks80 — Tue, 04 Jan 2022 18:19:00 GMT

I am a new PM customer.

I tried to login to pay my account balance but the system did not accepted my email/password.

I then tried to reset the password but the system failed to recognize the answer I provided for the secret question and ultimately locked my account.

I then tried to contact customer service by entering the long form with zillions of fields but to my surprise when i click 'Send', it's saying 'The email does not match'. Even though, I can see the registeration email in my inbox.

I don't see any phone # as well on the site to contact.

What kind of customer service is this? Can someone contact me and tell me how I can reset my account password?

Re: Unable to login or contact customer service

empyr3al — Mon, 28 Nov 2016 00:42:30 GMT

I can't login because I forgot my password. I request to recover it and answer my security question and patiently wait for so far 3 days for a recovery email. No one to talk to about it either. Frustrated.

Re: Unable to login or contact customer service

Rockdaddy22 — Mon, 28 Nov 2016 00:48:49 GMT

PM has no phone support. You could try twitter or facebook. You can send a private message to a moderator, instructions are at the bottom of the first post.
http://productioncommunity.publicmobile.ca/t5/Announcements/Information-required-before-sending-a-message/m-p/85858#U85858

Re: Unable to login or contact customer service

micks80 — Wed, 30 Nov 2016 16:51:34 GMT

I contacted moderators via PM but no response from yet after 3 days 😞

I have to say this is horrible customer service where a customer is unable to login to the account and make a payment.

Re: Unable to login or contact customer service

Rockdaddy22 — Wed, 30 Nov 2016 16:53:26 GMT

Did you know you can use 611, I just loaded a $100 voucher that way. They also had a credit card option.

Re: Unable to login or contact customer service

micks80 — Wed, 30 Nov 2016 17:05:55 GMT

Thanks so much, will try that!

Re: Unable to login or contact customer service

Rockdaddy22 — Wed, 30 Nov 2016 17:12:44 GMT

Let me know if it works for you.