topic Re: Data usage and Usage history pages don't add up in Get Support

Data usage and Usage history pages don't add up

mydoghunter — Wed, 05 Jan 2022 16:42:51 GMT

Hi, wondering why the Data usage page says I have used 214MB of data, but when I go to the usage history page to see when I used this data, all entries for the past 30 days add up to only about 100MB?

Keep in mind these are BOTH PM pages and NOT a counter on my phone. You would expect them to be at least close!

Re: Data usage and Usage history pages don't add up

gpixel — Tue, 16 Jun 2020 03:14:04 GMT

@mydoghunter hmmm interesting. I'm guessing the usage on the "view my usage" page hasn't updated yet. and the overview page is more current. keep an eye on it

Re: Data usage and Usage history pages don't add up

Anonymous — Tue, 16 Jun 2020 03:19:22 GMT

@gpixel wrote:
@mydoghunter hmmm interesting. I'm guessing the usage on the "view my usage" page hasn't updated yet. and the overview page is more current. keep an eye on it

I second this. What's the possibility that you've used that much data just in the last day?

The overview page is pretty darn immediate. The details not so much.

Re: Data usage and Usage history pages don't add up

gpixel — Tue, 16 Jun 2020 03:24:58 GMT

@mydoghunter funny thing is, my usage history is saying I've used more data than my overview page... maybe I stole your data 🤏

Re: Data usage and Usage history pages don't add up

mydoghunter — Tue, 16 Jun 2020 03:35:05 GMT

@gpixel Are you at least making good use of it? 😁

Re: Data usage and Usage history pages don't add up

gpixel — Tue, 16 Jun 2020 03:37:46 GMT

@mydoghunter most definitely! thanks 👍. I'll get you back next month 😂

Re: Data usage and Usage history pages don't add up

mydoghunter — Tue, 16 Jun 2020 04:24:55 GMT

@Anonymous Lately, I'm home and connected to wifi most of the time. I'm surprised if I have any data usage at all, so that's why it was so easy to see a discrepancy

Maybe a moderator can explain? How do I get one to look at my situation?

Re: Data usage and Usage history pages don't add up

Anonymous — Tue, 16 Jun 2020 04:29:20 GMT

@mydoghunter wrote:
@Anonymous Lately, I'm home and connected to wifi most of the time. I'm surprised if I have any data usage at all, so that's why it was so easy to see a discrepancy
Maybe a moderator can explain? How do I get one to look at my situation?

Do you have wifi failover or whatever flavour it's called on whatever phone? If you get out of range or a weak signal then maybe your phone flipped over to cell data. It's at that point that you'd need to make sure your phone won't do OS or app updates so as not to unnecessarily use up cell data when connected to it.

Re: Data usage and Usage history pages don't add up

geopublic — Tue, 16 Jun 2020 04:40:16 GMT

@mydoghunter Why not check the data usage on your device. Just sync up the start date with your plans start date. You should be able to determine your data usage and which apps used it.

Re: Data usage and Usage history pages don't add up

gpixel — Tue, 16 Jun 2020 04:41:53 GMT

@mydoghunter you can message them here

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

make sure to check your inbox(top right corner envelope icon) periodically, for a message

Moderators are available from Monday to Friday from 8AM to Midnight EST and from Saturday and Sunday from 8AM to 10PM PM EST

Re: Data usage and Usage history pages don't add up

mydoghunter — Tue, 16 Jun 2020 04:44:08 GMT

@Anonymous No, I have a great wifi connection. But I'm not as concerned about the amount of data reported as I am about the accuracy of it. PM should be able to explain to us how they track between the two pages, and why they don't add up! @CS_Agent

Re: Data usage and Usage history pages don't add up

darlicious — Tue, 16 Jun 2020 04:46:18 GMT

@mydoghunter

I would wait to contact the moderators until you have recieved both of your twice daily data updates in your usage history.

Re: Data usage and Usage history pages don't add up

mydoghunter — Tue, 16 Jun 2020 04:47:01 GMT

@geopublic I'm not worried about the amount of data being used. PM should be tracking usage properly for us. How can they have 2 pages that tell us a different story?

Re: Data usage and Usage history pages don't add up

Anonymous — Tue, 16 Jun 2020 04:48:24 GMT

@mydoghunter wrote:
@Anonymous No, I have a great wifi connection. But I'm not as concerned about the amount of data reported as I am about the accuracy of it. PM should be able to explain to us how they track between the two pages, and why they don't add up! @CS_Agent

The accuracy of the overview counter has taken on many comers...

I would say as gpixel4 guessed...it's a delay with the details that the counter doesn't have. If your phone is consuming data then that's your phone. The service is happily obliging.

But who knows. It's technology. Things happen.

Re: Data usage and Usage history pages don't add up

geopublic — Tue, 16 Jun 2020 04:49:21 GMT

@mydoghunter Why not check your device. There is a delay on the data usage history. My experience is that the data counter on the landing page is accurate.

Re: Data usage and Usage history pages don't add up

mydoghunter — Tue, 16 Jun 2020 04:53:35 GMT

@geopublic Ok, I'll keep an eye on it. Unlikely though...I've been home all day connected to wifi and hardly used my phone. I just happened to be checking my account. I checked my kids accounts too, and same situation...hmmm...