topic Monthly add on in Get Support

Monthly add on

shauna8081 — Wed, 05 Jan 2022 16:42:48 GMT

I just put $25 on my phone using a voucher how do I know if my $25 monthly unlimited plan has been added?

Re: Monthly add on

gpixel — Tue, 16 Jun 2020 01:49:23 GMT

@shauna8081 login to your self serve account and check the "plan details" in your overview

Re: Monthly add on

popping — Tue, 16 Jun 2020 01:53:21 GMT

@shauna8081 wrote:
I just put $25 on my phone using a voucher how do I know if my $25 monthly unlimited plan has been added?

Make sure you have $25 available fund in your account after login to your self-serve account.

On your renewal day, PM will use the $25 available fund to renew your $25 plan.

Click on the plan details link will show you your plan details after renewal.

Re: Monthly add on

kselmak — Tue, 16 Jun 2020 01:52:08 GMT

@shauna8081

When is your due date?

If it's tomorrow or after you have nothing to worry about it will renew to your plan.

If it was today or before today you would have to login and click on reactivate button. Also restart your phone after that

Re: Monthly add on

shauna8081 — Tue, 16 Jun 2020 01:54:22 GMT

It says I've got my plan but it also says I have $20 available and then it also says amount owing $5 I'm so confused is there no humans to talk to?

Re: Monthly add on

shauna8081 — Tue, 16 Jun 2020 01:55:15 GMT

My due date is today

Re: Monthly add on

gpixel — Tue, 16 Jun 2020 01:56:56 GMT

@shauna8081 you need to add $5.. you said you bought a $25 voucher though?

Re: Monthly add on

gblackma — Tue, 16 Jun 2020 02:04:45 GMT

@shauna8081 for future reference, you should always put the voucher in at least a day before your 30 day cycle plan due date. Stay safe.

Re: Monthly add on

gpixel — Tue, 16 Jun 2020 02:08:43 GMT

@shauna8081 if your due date is today and your phone is working, you are good to go. the $20 in your available funds will count towards your next renewal date

Re: Monthly add on

geopublic — Tue, 16 Jun 2020 04:44:07 GMT

Dial 611 to get your balance. If your balance is $20 and the cost of your plan is $25 then your plan renewal will fail.