topic Invalid SIM in Get Support

Invalid SIM

AnthonyJRS — Wed, 05 Jan 2022 16:42:44 GMT

I got a new SIM in the mail. I tried to activate my account, but after submitting everything, it said "please wait" and it just timed out and gave a generic error. If I try to activate again it says invalid SIM. I can't make a ticket because my account wasn't activated... What now?

Re: Invalid SIM

RossN — Tue, 16 Jun 2020 01:40:58 GMT

@AnthonyJRS hi have you tried the sim in your phone to see if you have service?you can try the live chat https://www.publicmobile.ca/en/on/plans

Re: Invalid SIM

gblackma — Tue, 16 Jun 2020 01:40:09 GMT

@AnthonyJRS your sim is locked for attempts. Wait 1 hour from last attempt. Clear your browser history, go to private/ incognito mode and try again to activate your SIM. Welcome to PM. Stay safe.

Here's 3 articles on activation and porting and the Refer a friend reward if you need them:

1.How to activate https://www.publicmobile.ca/en/bc/get-help/articles/activation-account-set-up
2.How to port https://www.publicmobile.ca/en/bc/get-help/articles/choose-your-phone-number
3. Refer a friend https://www.publicmobile.ca/en/on/get-help/articles/the-refer-a-friend-reward

Re: Invalid SIM

geopublic — Tue, 16 Jun 2020 01:40:27 GMT

@AnthonyJRS Check the sim in your phone to see if the sim was activated. If not, wait for an hour and try the activation again.

Re: Invalid SIM

CS_Agent — Tue, 16 Jun 2020 01:42:27 GMT

Hello@AnthonyJRS

Please contact Moderators on Private Messages:

https://bit.ly/2GGCJzH

Public Mobile Team

Re: Invalid SIM

AnthonyJRS — Tue, 16 Jun 2020 01:44:20 GMT

The sim actually works. Thank you.