topic Re: Ported from lucky mobile in Get Support

Ported from lucky mobile

Rikkibarone1 — Wed, 05 Jan 2022 16:42:39 GMT

Looking for a mods help ported over a number can't receive calls

Re: Ported from lucky mobile

AE_Collector — Tue, 16 Jun 2020 00:50:08 GMT

How long has it been since you ported? You need to give it at least 2 hours to be completed. Outgoing service should be working right away but your previous provider has to release the number before you can receive calls. And if porting a landline to your cell number you need to allow more time and there are some other providers can be up to 7 days!

Re: Ported from lucky mobile

RossN — Tue, 16 Jun 2020 00:48:24 GMT

@Rikkibarone1 hi it can take a few hours to port if it continues click on the? Bottom right hand corner Ask Simon to speak to a human this will help create a ticket to speak to a moderator request port help check the envelope top right corner for a reply response time is 2 to 48 hours

Re: Ported from lucky mobile

gblackma — Tue, 16 Jun 2020 00:57:21 GMT

@Rikkibarone1 you should be able to make calls and send texts with your PM sim inserted. To receive calls and texts insert back in your Luck Sim. Once it stops,your port is complete. Turn your phone off and switch the SIMS. Welcome to PM. Stay safe.

Re: Ported from lucky mobile

Rikkibarone1 — Tue, 16 Jun 2020 00:57:56 GMT

Thanks will wait a bit longer. Funny thing is I can call out and rec text messages but cannot rec calls gets forwarded to email

Re: Ported from lucky mobile

gblackma — Tue, 16 Jun 2020 01:03:54 GMT

@Rikkibarone1 restart your phone. Take the SIM out, wait 5 minutes. Put it back in and restart the phone. Before you do check to see if unconditional forwarding is turned on. Dial #21# to disable it.

Re: Ported from lucky mobile

gpixel — Tue, 16 Jun 2020 01:07:37 GMT

@Rikkibarone1 I think recieving calls is the last to get ported over. wait for a text message from PM saying "your port is complete"

Re: Ported from lucky mobile

Rikkibarone1 — Tue, 16 Jun 2020 01:22:23 GMT

Thanks will try to make submit a ticket when the bot link works again seems to be down

Re: Ported from lucky mobile

gpixel — Tue, 16 Jun 2020 01:26:11 GMT

@Rikkibarone1 restart your browser and use incognito or private mode. it's working for me. type in port request and then use the chat bubble options till you get to "submit a ticket, click me"

Re: Ported from lucky mobile

geopublic — Tue, 16 Jun 2020 02:43:50 GMT

"Thanks will wait a bit longer. Funny thing is I can call out and rec text messages but cannot rec calls gets forwarded to email"

@Rikkibarone1 That's normal. Once you request the port then Public will assign that number to your account and you will be able to call out. Once Lucky releases the number to Public you will be able to receive calls. You will also receive a text from PM informing you that the port is complete.

Edit: The reason you received a text was because the sender was probably on the PM/Koodo/Telus network.

Re: Ported from lucky mobile

Korth — Tue, 16 Jun 2020 02:39:00 GMT

Number ports can take minutes or hours, but often take a couple business days to complete. CRTC regulations allow MNPs to take up to ten business days but if they're still not happening after so long then something already went wrong. (Assuming you live in some "populated" part of Canada instead of in an igloo next to the North Pole where telecommunications amenities are somewhat lacking.)

If it's partially working then don't panic, it's already in progress. All the operators and networks and hardware and registries need time to sync up

Re: Ported from lucky mobile

darlicious — Tue, 16 Jun 2020 02:39:13 GMT

@Rikkibarone1

If you can recieve text messages then you are still in the process of porting but should be ready to complete shortly. Rogers owned companies typically take a little bit longer to complete than bell or telus.

If your port does not complete within another hour and Simon does not want to cooperate you can send a private message to the moderators. Type in "port stuck" in the subject line and include your name, address, email and pin# of your pm account and the phone #, account #, and name on your lucky account. Be sure to tag the @CS_Agent jn the address bar and keep an eye on your private message box at the top right corner of your screen for a little number to pop up indicating a message from the moderators. Responding promptly to messages will speed up service times. However they will not be able to complete your port til morning due to the lateness of the hour. Welcome to public mobile.

Re: Ported from lucky mobile

Rikkibarone1 — Tue, 16 Jun 2020 03:35:50 GMT

Thanks everyone. The help from everyone is greatly appreciated.