topic Unable to change Plan in Get Support

Unable to change Plan

NTS1122 — Wed, 05 Jan 2022 16:42:34 GMT

I'm trying to change my plan but no plans are showing up when I click on "Plans". I have setup autopay already.

Thank you!

Re: Unable to change Plan

RossN — Mon, 15 Jun 2020 21:10:05 GMT

@NTS1122 hi in your self serve where it says change plans click on it you can change any plan there

Re: Unable to change Plan

gpixel — Mon, 15 Jun 2020 21:33:09 GMT

@NTS1122 try using your browser in incognito or private mode

Re: Unable to change Plan

geopublic — Mon, 15 Jun 2020 21:40:16 GMT

@NTS1122 wrote:
I'm trying to change my plan but no plans are showing up when I click on "Plans". I have setup autopay already.
Thank you!

@NTS1122 Usually you will be able to see them if you scroll down the page. if not, clear cache, make sure JavaScript and cookies are enabled and try again later.

Re: Unable to change Plan

Staliger — Mon, 15 Jun 2020 21:42:23 GMT

@NTS1122 Also, can try to clear cache and cookies.

Re: Unable to change Plan

Naepalm — Mon, 15 Jun 2020 23:52:47 GMT

@NTS1122

This has happened to.me before I think sometimes they are doing maintenance or the site is just not functioning properly. I ended up coming back after a few hours and accessing it then.

You can try using your incognito browser. Or clear your cache and history, although from experience that dis not help, waiting a little did.

I have also in the past sent a quick private message to the mods explained my self-serve is down, they contacted the tech team and got it running.

For future use here is the private message link:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Unable to change Plan

PilotCass — Tue, 16 Jun 2020 00:22:24 GMT

Best bet is to clear cache and log in via an incognito mode.

Or, like suggested, wait an hour or two and revisit the site. Sometimes the website has a small hiccup.