topic Re: failed activation 1 week ago. in Get Support

failed activation 1 week ago.

navicular1 — Tue, 04 Jan 2022 18:18:56 GMT

Here is a summary of what i have sent mods over a week ago.

"I tried opening a new account with sim for the $40 plan and am planning to port over later from koodo. On the last page, i got this error: Sorry, your account activation request has failed. Please visit our online community at href=" https://publicmobile.ca/community" Target="_blank">publicmobile.ca/community for assistance

I tried the whole process again but the sim is now invalid and my credit card has been charged. "

Currently, i can't even login to the self serve account and the person i was referred by got a message i have left PM and she will no longer get credits. Someone please pm me.

@Saray_O @Shazia_K

Re: failed activation 1 week ago.

Rockdaddy22 — Sun, 27 Nov 2016 22:00:32 GMT

Have you tried the sim in your phone. If you were charged that means it could be working. It has happened to a lot of people. It's coming up invalid because it's already activated.

Re: failed activation 1 week ago.

navicular1 — Sun, 27 Nov 2016 22:15:26 GMT

yea it connects to public mobile network. But when i dial out, it says the number is out of my network and i have to pay for long distance add on. I try to check what my phone number is in setting but it is "unknown"

Re: failed activation 1 week ago.

Rockdaddy22 — Sun, 27 Nov 2016 23:24:40 GMT

Ok you'll definitely need the mods to help 😞

Re: failed activation 1 week ago.

navicular1 — Mon, 28 Nov 2016 23:54:54 GMT

8 days and still waiting for a mod to reply. :S

Re: failed activation 1 week ago.

Rockdaddy22 — Tue, 29 Nov 2016 01:28:48 GMT

Hopefully tomorrow morning 😞

Re: failed activation 1 week ago.

navicular1 — Tue, 29 Nov 2016 15:18:35 GMT

day 9 and still waiting for a mod to reply.

@Mary_M , @Caroline_D @Saray_O

Re: failed activation 1 week ago.

Rockdaddy22 — Tue, 29 Nov 2016 15:03:53 GMT

Hopefully today's your day, fingers crossed.

Re: failed activation 1 week ago.

Rockdaddy22 — Tue, 29 Nov 2016 15:28:15 GMT

Maybe @Mary_M or @Saray_O could take a look today. Hopefully they have time to fix these service issues.