topic pre-recorded voicemail from PM today in Get Support

Need help

paulreeve — Wed, 05 Jan 2022 16:42:14 GMT

Is there a human being I can talk to at public mobile?

Re: Need help

gblackma — Mon, 15 Jun 2020 11:21:53 GMT

@paulreeve everthing is online here and is done by private message or Simon the bot. There are 2 ways to contact the Moderator Team (PM customer service):

Faster response- Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to the Moderator Team. Click here to get started.
Slower- Alternatively, you can send a private message to the Moderators by clicking here. You’ll need to be logged in to your Community account for the link to work.

Keep an eye on the envelope top right of your screen. The mods answer will show up there. Stay safe.

Welcome to PM .

The community consists of fellow customers like you. As long as your problem doesnt require account access we may be able to help you faster. Let us try.

Re: Need help

kb_mv — Mon, 15 Jun 2020 12:07:29 GMT

@paulreeve I recently referred a friend who brought 4 phones total to PM. Before he signed up I made sure he understood that there is no phone number to call and talk to somebody about something. Online community help and if that can't solve the problem a ticketing system that can take up to 48 hours to get a reply/help from. I also told him that if he ever needed community assistance to please include as many details as possible about the problem, the phone involved and the steps he may have taken so far. He understood, signed up and his family cellphone bill was cut by more than half for the same amount of data and features (by about $130/month). To have such great prices, something has to give. Here at PM it is the way they do customer service. Hope everything works out for you.

Re: Need help

Naepalm — Mon, 15 Jun 2020 13:44:19 GMT

@paulreeve wrote:
Is there a human being I can talk to at public mobile?

Public Mobile actually advertises fairly clearly that they save you money because their customer service is all online. So if you mean can you call someone and speak over the phone, that is a hard no, sorry.

But, if you mean you want to correspond with a human through messaging you can do that easy enough through private message function in the community.

Contact them here with the private message function:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Welcome to Public Mobile!

Re: Need help

Dunkman — Mon, 15 Jun 2020 13:56:24 GMT

@paulreeve

As stated above, there is no call centre.

At the present time, there is a live chat feature for live help with activations. These agents have no access to your account though.

https://www.publicmobile.ca/en/on/get-started

Hours of Operation: 8:00am - 5:00pm PST / 11:00AM - 8:00PM EST

Re: Need help

kselmak — Mon, 15 Jun 2020 14:20:33 GMT

Hi @paulreeve

You can contact moderators to resolve the issue. They make take long time if there are many people right now contacting them

But maybe we could help, is you share it with us we may help you resolve it maybe even before moderators get back to you

pre-recorded voicemail from PM today

JosBen — Fri, 06 Nov 2020 18:06:28 GMT

Am on a talk plan. Got a message on my phone that said the plan doesn't include talk?????? that i shouldn't be talking and that i must change the plan????? which is a talk plan and is in my account as a talk plan?????

Re: pre-recorded voicemail from PM today

Anonymous — Fri, 06 Nov 2020 18:12:25 GMT

@JosBen wrote:
Am on a talk plan. Got a message on my phone that said the plan doesn't include talk?????? that i shouldn't be talking and that i must change the plan????? which is a talk plan and is in my account as a talk plan?????

@JosBen

A voicemail? Ignore it. A recording after dialing? Try adding a 1 in front.

Either that or is your account still active?

Re: pre-recorded voicemail from PM today

JoyLuck — Fri, 06 Nov 2020 18:12:35 GMT

@JosBen wrote:
Am on a talk plan. Got a message on my phone that said the plan doesn't include talk?????? that i shouldn't be talking and that i must change the plan????? which is a talk plan and is in my account as a talk plan?????

Are you on the $15 plan with limited outgoing minutes?