topic Re: accidentally payed 2 bills in Get Support

accidentally payed 2 bills

Tobleron — Wed, 05 Jan 2022 16:42:13 GMT

Hello,

I have accidentally payed 2 monthly bills instead of one for this month.It does appear in my balance state but not in my limit date for paying.

Do I have to write to public next month to remind that I payed for the next month also?

thanks a lot

Re: accidentally payed 2 bills

Daps — Sun, 19 Apr 2020 22:31:41 GMT

@Tobleronif you see the extra money in your available funds, it will be used to pay for your next renewal.

Re: accidentally payed 2 bills

gblackma — Sun, 19 Apr 2020 22:34:20 GMT

@Tobleron it will be done automatically for you on the next renewal date. The process is available funds, then rewards and then the credit card is charged. Stay safe.

Re: accidentally payed 2 bills

Naepalm — Sun, 19 Apr 2020 22:35:14 GMT

@Tobleron

if its not showing up right away then it should show up next month. Another way you can see id click on your rewards tab. It qill take you to a page that will show what your next monthly bill will be.

have a great Sunday!

Re: accidentally payed 2 bills

geopublic — Sun, 19 Apr 2020 22:46:05 GMT

@Tobleron No need to worry the system will automatically use those funds to renew your plan on your next plan renewal.

Re: accidentally payed 2 bills

gpixel — Sun, 19 Apr 2020 22:56:16 GMT

@Tobleron No, you don't have to contact the moderators. PM will just deduct the money that's in your account on the next renewal date. it basically works like a Tim Hortons card that you can top up. Good news is you won't have to top up your account till June!

Make it a practice to manually pay a few days ahead of your renewal date. sometimes the auto pay doesn't work correctly and it won't subtract funds from your credit/bank account. you will still qualify for the $2 auto pay reward.

Re: accidentally payed 2 bills

Luddite — Sun, 19 Apr 2020 23:10:44 GMT

@gblackma "The process is available funds, then rewards and then the credit card is charged."

More accurately the process is:

1. Rewards added to Available Funds

2. Available Funds used to pay for plan

3. Credit card registered for autopay used to pay the balance from 2.

Re: accidentally payed 2 bills

Tobleron — Mon, 20 Apr 2020 01:04:24 GMT

Thanks a lot to all for your answers, didn't expect it would be so fast...

I'll wait then until the next month.

BTW I always pay manually never automatically, having to use a credit instead of debit card is bad enough.

Thanks again!

Re: accidentally payed 2 bills

Pawprints1986 — Mon, 20 Apr 2020 09:49:43 GMT

@Tobleron probably dumb question but I'm guessing your normal debit card isn't one of those visa debit ones? If it was you'd be able to use it I'm pretty sure. It's supposed to function as a visa anywhere online, if you do have one that is... Just in case you hadn't thought of it 🙂

Re: accidentally payed 2 bills

Tobleron — Wed, 22 Apr 2020 18:53:00 GMT

Oh OK thanks didn't know that... No I have a normal debit card. Like, different from visa card. So far so good. 😁

Re: accidentally payed 2 bills

Naepalm — Mon, 27 Apr 2020 14:47:32 GMT

@Tobleron wrote:
Hello,
I have accidentally payed 2 monthly bills instead of one for this month.It does appear in my balance state but not in my limit date for paying.
Do I have to write to public next month to remind that I payed for the next month also?

thanks a lot

You do not have to contact them it will automatically come out of your available funds less any Rewards you have. If you really want you can pay for an entire year all at once.

Have a. great day!

Re: accidentally payed 2 bills

carlaspapa — Tue, 28 Apr 2020 05:26:53 GMT

I still use vouchers but I just put a koho Visa debit card on for my auto-pay reward if I need to I can make sure I have enough money on there to cover my bill. But you can phone 611 to get info on your account like your balance and your due date.

Re: accidentally payed 2 bills

mpcdesign — Tue, 28 Apr 2020 05:42:43 GMT

@Tobleron, you do realize, if you have a debit credit card, you can always check online for the online statement. It will show you the debits (minus) vs credits (additions) to the debit credit card.

What would be a credit on a debit credit card (maybe, you did a return or refund, and they need to put the credit back to that debit credit card)? Granted with COVID19, I highly doubt stores are allowing personal returns on things anyways!