topic Picture messaging in Get Support

Picture messaging

Madeline1 — Wed, 05 Jan 2022 16:42:11 GMT

I contacted Telus and they were able to get my puk number and I was able to reset my phone thanks. I have another problem which I was trying to resolve when I ran into the problem before. When I get a text of a picture I cannot down load it or open it on the phone. I am signed onto the wi fit and that doesn’t help. Is this a phone setting problem. I have purchased a data plan and haven’t used it yet.

[Separated and title edited ...... Luddite]

Re: Puk code

JoyLuck — Sun, 19 Apr 2020 18:26:07 GMT

@Madeline1 wrote:
I contacted Telus and they were able to get my puk number and I was able to reset my phone thanks. I have another problem which I was trying to resolve when I ran into the problem before. When I get a text of a picture I cannot down load it or open it on the phone. I am signed onto the wi fit and that doesn’t help. Is this a phone setting problem. I have purchased a data plan and haven’t used it yet.

Is your cellular data turned on in the phone?

Re: Puk code

gblackma — Sun, 19 Apr 2020 18:28:44 GMT

@Madeline1 data needs to be on/ enabled to be able to send/ receive mms messages. If it's an iPhone, sms and mms should be enabled to send / receive messages from an Android phone. Stay safe.

Re: Picture messaging

Luddite — Sun, 19 Apr 2020 18:29:26 GMT

@Madeline1Better info if you tell us make/model of your phone.

Re: Picture messaging

kselmak — Sun, 19 Apr 2020 18:35:04 GMT

@Madeline1

Please turn on your data and check your APN settings

https://productioncommunity.publicmobile.ca/t5/Phones-Hardware/How-do-I-set-up-data-APN-on-my-smartphone/m-p/3

https://apn-canada.gishan.net/

Re: Picture messaging

popping — Sun, 19 Apr 2020 21:20:49 GMT

@Madeline1

You need data enabled to send and receive picture MMS.

Update APN if not correct.

https://apn-canada.gishan.net/en/apn/public-mobile

If you have an iPhone using iMessage, you need to enable SMS under the iMessage settings in order to send or receive picture MMS to/from Android user because iMessage protocol is different from SMS/MMS.

Re: Picture messaging

Staliger — Sun, 19 Apr 2020 18:54:14 GMT

@Madeline1 What is your phone, and did you turn on the data? Thanks.