topic Re: My phone does not work in Get Support

My phone does not work

Vilma — Wed, 05 Jan 2022 16:42:09 GMT

I just registered for a new plan.however I cannot activate my phone because the person who gave me the phone cannot remember the username or password.i would like to discontinue my data until I get a new phone.

vilma

Re: My phone does not work

RossN — Mon, 15 Jun 2020 01:42:58 GMT

@Vilma hi I am sorry but this is a prepaid service there are no refunds you can try contacting the moderators but there are no guarantees they will refund

Re: My phone does not work

gpixel — Mon, 15 Jun 2020 01:42:52 GMT

@Vilma you can suspend your service in your self serve account. although I would suggest against it, since you have already prepaid and those days will count towards your cycle wether you are using the service or not.

what's the make and model of the device? and what username and password are you speaking of?

Re: My phone does not work

kselmak — Mon, 15 Jun 2020 01:53:58 GMT

User name and password for the phone or your selfserve?

Can you borrow a phone to verify that your plan is working properly.

Your data will be available to you until the end of 30 days you don't need to pause it now.

Welcome to public mobile

Re: My phone does not work

Dunkman — Mon, 15 Jun 2020 01:57:10 GMT

@Vilma

Do you mean that your friend's phone is locked to previous carrier? Your friend could call his previous carrier to get the unlock code. It should be a free service.

As stated above, Public mobile is prepaid. No refunds or pro-rated plans. Unable to pause plan until next renewal date.

Re: My phone does not work

popping — Mon, 15 Jun 2020 02:24:00 GMT

@Vilma wrote:
I just registered for a new plan.however I cannot activate my phone because the person who gave me the phone cannot remember the username or password.i would like to discontinue my data until I get a new phone.
vilma

We need more info before we can help you

What is the name of that phone which you do not have the password/PIN?

If it is an Android phone, you can go into the Recovery display and do the factory reset and start over again. Let me know if you need the procedure to get into the Android discovery mode.

What is the message shown on the phone when you insert your new PM SIM card?

Your phone may be locked by other provider. .

Re: My phone does not work

MotoBey — Mon, 15 Jun 2020 02:55:21 GMT

There are a number of things we can try.

We can try to factory reset your phone: Android or Apple?

We can have you visit your local mall and speak to a Koodo Kiosk staff person.

How would you like to proceed?